It’s no secret that the use of AI in call centers is a hot topic. In fact, we’ve been at the forefront of this discussion here at Servicing Solutions…we’ve blogged about it and spoken about it at key industry conferences.
I agree with the sentiment of this Cheddar article: AI will never replace all human call center employees, but it is allowing them to become “knowledge workers” who utilize, interpret and analyze the data provided by these new technologies.
Have questions about how to use AI and other data and analytics tools to improve the customer journey for your portfolio? Call us today at 844-907-6593 or send us a note at firstname.lastname@example.org.