Primary, Backup, Embedded — One Partner, Every Stage.
Customer Testimonials
In a matter a couple of weeks, Servicing Solutions helped LoanMart successfully hire, train and deploy several teams of nearshore customer service agents in the midst of a global pandemic. This is yet another example of their ability to adapt on the fly to develop the solutions and strategies we need…at any given time or in any situation. They are a true partner in every sense of the word.
Servicing Solutions has hit the mark at every turn, increasing our efficiency and saving us significant money. Their entire staff embody professional service and professionalism. Bringing them on board just before Covid-19 has been fortuitous. With the looming threat of physical office shutdowns, there was a very real possibility that our collections team would be unable to work. Knowing that we have a partner like Servicing Solutions, with multiple locations, who can step in for us at any time has made all the difference in the world. Frankly, it’s helped me sleep at night.
Servicing Solutions executed an extremely successful portfolio conversion for us in the very short window provided to us by our former servicer. In my 30 years in this industry, I’ve gone through 5 or 6 conversions, and this was clearly the smoothest process. In just 10 days, our portfolio was migrated and balanced to the penny. It’s clear that they treat our portfolio as if it were their own, and they understand that our best interests represent their best interests…to me, that is the recipe for a true partner.
Servicing Solutions has been a great partner, going above and beyond at every turn. For example, we had a complicated asset recovery issue related to a high priced luxury vehicle. After multiple other agents had no success in locating it, we turned it over to Servicing Solutions. Within three days, they had located it and we are now in a position to rectify the situation. During this process, they stayed in touch with us daily, even calling late into the evening to keep us updated, which was appreciated given the importance of locating this asset.
After outsourcing certain customer care and billing functions to Servicing Solutions, we saw a rapid improvement in service levels and we were able to re-purpose existing staff into needed roles. As a result, we have experienced internal stability, improved the customer experience, and reduced expenses. What started as an effort to fill short-term gaps now has long-term buy-in from our executive team. They have been a great partner.
