Our suite of emerging call center technology and analytics is unrivaled. Our application of software, hardware, utilization of data and other intellectual property, blended with the human element, improves the efficiency, effectiveness, and the reach of our business.

Omni-channel Contact Center

Our advanced Omni-channel contact center solution supports communication via phone, SMS, web chat, and email. It records 100% of calls in stereo with screen capture. Analytics include modeling to predict daily best time to call and post call speech analytics to identify potential problem calls.

Artificial Intelligence Virtual Assistants

Our Intelligent Virtual Assistants Samantha and Salvador recognize and respond to full sentences and questions from customers. Their interactions are conversational and they have the ability to handle approximately 100 different “low hanging fruit” transactions. This technology reduces abandon rates and increases consistency while improving the overall customer experience.

Analytics

We leverage portfolio specific data and create analytical models to increase right party contact by understanding a customer’s preferred method of contact, determine probability of payment, probability of Repossession and predict with a high level of certainty a customer’s intent in regards to their obligation. These models identify which customer journey will be most efficient in increasing collections and recoveries, while reducing delinquency and losses.

Skip Tracing

Our Skip Tracing technology aggregates information and feeds potential phone numbers to be called to locate customers. This eliminates the time previously spent searching for new numbers and getting charged for duplicate data requests. It also helps analyze data source quality in comparison to other data feeds.

Production Efficiency

We are a well-oiled machine and have invested heavily in production, process and total quality management.

Technological Advantage

Our suite of emerging call center technology and analytics is unrivaled.  Our application of software, hardware, utilization of data and other intellectual property, blended with the human element, improves the efficiency, effectiveness, and the reach of our business.

Agility and Responsiveness

We anticipate our clients’ needs and respond to them quickly.

Service Superiority

We are redefining the standard of quality within the industry.

Human Resources

We have multiple on-shore and near-shore call center locations with access to large labor pools of experienced and trainable high quality candidates.