Servicing Solutions | Loan Servicing, Call Center & Asset Recovery Specialists

We have created the world’s most adaptable concierge servicing offering

What Makes us Different

Customization

We work tirelessly to find customized solutions that fit each of our clients’ very specific and individual needs, rather than trying to fit them into a rigid, one-size-fits-all model. And we’re designed for scalability: Our clients need only to utilize the resources currently needed, with the ability to expand and upgrade when the time is right.

Transparency

We are 100 percent transparent, proactive and consistent communicators. We won’t nickel-and-dime you. Ever. We offer all-inclusive pricing so that there are no surprises. A fair and balanced approach is the best approach.

Cutting-edge Technology

Our advanced omni-channel contact center solution, intelligent virtual assistants and automated workflow process drives performance to optimal levels of productivity & eﬃciency.

Actionable Analytics

We leverage data-driven analytics to create predictive probability models that increase contact, recovery, and eﬃciency. Our technology & analytics improve the overall customer experience.

Collaboration

We become part of your team. We don’t simply say “we work as an extension of your team,” we actually do it. We dive in and get to work to understand your business model. We are that invested in your bottom line. We make recommendations that are what we would do if we owned the company. We bring you the right strategic partners.

Agile

As we continue to grow and experience success, we will remain focused on multiple agilities within our organization… from analytical and operational, to inventive, communicative and visionary. By doing so, we will avoid falling into the trap of becoming complacent, something that has become far too common in our industry and was the driving force behind the decision to start Servicing Solutions.

Services

Loan Servicing

In primary loan servicing, we either manage the process beginning-to-end or provide an a la cart solution to your solve specific challenges. Multiple back up servicing solutions are available, from cold backup to hot plus back up, in which a percentage of the portfolio is worked in conjunction with your current loan servicer to greatly reduce the transition time to successor servicer should the need arise.

Asset Recovery

More data points, an unmatched commitment to compliance, all expertise in-house by an independent provider, and bespoke solutions.

Omnichannel Contact Center

Through strong strategic relationships and a strict adherence to the highest standards of vendor management, we have high performing domestic and off-shore call centers across a variety of locations. Service level targets are clear, measured metrics that we scrutinize, evaluate and drive performance by.

Business Process Outsourcing

Advanced engagement technologies. Customer insights. Flexible staffing. Digital transformation. As a BPO, we are focused on increasing your efficiencies and ensuring a stellar customer experience.

In a matter a couple of weeks, Servicing Solutions helped LoanMart successfully hire, train and deploy several teams of nearshore customer service agents in the midst of a global pandemic. This is yet another example of their ability to adapt on the fly to develop the solutions and strategies we need…at any given time or in any situation. They are a true partner in every sense of the word.

Servicing Solutions has hit the mark at every turn, increasing our efficiency and saving us significant money. Their entire staff embody professional service and professionalism. Bringing them on board just before Covid-19 has been fortuitous. With the looming threat of physical office shutdowns, there was a very real possibility that our collections team would be unable to work. Knowing that we have a partner like Servicing Solutions, with multiple locations, who can step in for us at any time has made all the difference in the world. Frankly, it’s helped me sleep at night.

Servicing Solutions executed an extremely successful portfolio conversion for us in the very short window provided to us by our former servicer. In my 30 years in this industry, I’ve gone through 5 or 6 conversions, and this was clearly the smoothest process. In just 10 days, our portfolio was migrated and balanced to the penny. It’s clear that they treat our portfolio as if it were their own, and they understand that our best interests represent their best interests…to me, that is the recipe for a true partner.

Servicing Solutions has been a great partner, going above and beyond at every turn. For example, we had a complicated asset recovery issue related to a high priced luxury vehicle. After multiple other agents had no success in locating it, we turned it over to Servicing Solutions. Within three days, they had located it and we are now in a position to rectify the situation. During this process, they stayed in touch with us daily, even calling late into the evening to keep us updated, which was appreciated given the importance of locating this asset.

Servicing Solutions plays a critical role in our success. More than anything else, their ability to build solutions that work for our model—rather than trying to force our model into cookie-cutter solutions—is what sets them apart. Their senior leadership team is extremely hands on and puts their years of experience to work for us on a daily basis. Servicing Solutions is not just another vendor; they are part of our extended team, and I expect that to continue in the years to come.

News & Blog

October 12, 2020