Servicing Solutions Skip Tracing & Asset Recovery Service Brief
1. Overview
When borrowers go “dark” or collateral vanishes, missed connections cost you time and money. Servicing Solutions’ Skip Tracing & Asset Recovery practice pairs best-in-class location intelligence with a nationwide field-agent network and iron-clad compliance controls to reunite you with borrowers and recover assets—fast.2. Key Capabilities
- Proprietary Data Enrichment
- Access thousands of public/private databases, utility records, credit headers, postal-change filings
- Predictive analytics: address matching, phone-number clustering, social linkage
- Nationwide Field-Agent Network
- Local experts in 50+ markets for on-site investigations
- Same-day deployment for interviews, property checks, collateral inspections
- Legal & Regulatory Compliance
- Fully adherent to FDCPA, FCRA and all state laws
- Chain-of-custody protocols: time-stamped documents, digital signatures, secure evidence storage
- Case-Management Platform
- Real-time transparency portal with status dashboards
- Automated alerts for “hit” confirmations, assignment updates, recovery outcomes
3. Service Workflow
- Intake & Assessment: Securely submit borrower details (name, last known address, identifiers) via our portal. Our team conducts a rapid risk & complexity analysis.
- Data Enrichment & Trace: Run proprietary skip-trace algorithms against enriched data feeds. Validate “hits” through multi-source cross-checking.
- Field Investigation: Dispatch local field agents within 24 hours. Agents collect GPS-tagged photos, signed statements, and collateral evidence.
- Recovery & Resolution: Coordinate repossession or remarketing as directed. Deliver full closing dossier with recovery receipts, disposition details, and next-steps recommendations.
4. Service Levels & SLAs
| Metric | SLA Target |
|---|---|
| Initial Location “Hit” Confirmation | 24–48 hours |
| Agent Deployment | Within 24 hours of “hit” |
| Recovery Assignment Completion | 5 business days |
| Client Reporting Delivery | Within 1 business day |
5. Reporting & Analytics
- Monthly Performance Dashboard: Recovery rates, cure-rates, “no-hit” rates, average time-to-locate.
- Ad-Hoc Analytics: Custom reports on portfolio segmentation, skip-trace ROI, agent performance.
- Quarterly Business Reviews: Strategic recommendations, process optimizations, compliance audit summaries.
6. Pricing Model
- Trace-Only Cases: Flat fee per successful locate + tiered volume discounts.
- Full Recovery Cases: Locate fee + percentage of recovered-asset value or flat per-case fee.
- Enterprise & High-Volume: Custom pricing, dedicated project team, volume guarantees.
7. Why Servicing Solutions?
- 45% Increase in Recovery Rates – Proven uplift for regional finance clients
- Zero Compliance Breaches – Rigorous audit trails & agent training
- Scalable & Flexible – From one-off assignments to 10,000+ cases/month
8. Getting Started
- Request Your Free Case Review: Provide a small pilot portfolio sample and see real-time results.
- Customized Implementation Plan: We’ll map data integration, portal access, agent deployment schedules.
- Go-Live & Ongoing Support: Dedicated account manager, 24/7 support, continuous process refinement.
Contact Us Servicing Solutions, LLC 3660 Regent Blvd, Ste 200, Irving, TX 75063 ✉️ sales@servicingsolutions.com | 📞 (949) 887-8464 www.servicingsolutions.com/skip-tracing-asset-recovery