Our Intelligent Virtual Assistants Samantha and Salvador recognize and respond to full sentences and questions from customers. Their interactions are conversational and they have the ability to handle approximately 100 different “low hanging fruit” transactions. This technology reduces abandon rates and increases consistency while improving the overall customer experience.

We leverage portfolio specific data and create analytical models to increase right party contact by understanding a customer’s preferred method of contact, determine probability of payment, probability of Repossession and predict with a high level of certainty a customer’s intent in regards to their obligation. These models identify which customer journey will be most efficient in increasing collections and recoveries, while reducing delinquency and losses.

Our Skip Tracing technology aggregates information and feeds potential phone numbers to be called to locate customers. This eliminates the time previously spent searching for new numbers and getting charged for duplicate data requests. It also helps analyze data source quality in comparison to other data feeds.