Outsourced Loan Servicing Built for Performance and Results
At Servicing Solutions, we deliver best-in-class outsourced loan servicing designed to drive efficiency, compliance, and customer satisfaction across the full loan lifecycle. Whether you need primary servicing, backup servicing, collections, or embedded servicing support, we provide scalable, high-performance solutions tailored to your portfolio’s needs.
With decades of experience across prime and subprime asset classes, including auto finance, unsecured consumer loans, point-of-sale lending, and specialty finance, we are the trusted partner for lenders, investors, and financial institutions nationwide.
Why Choose Servicing Solutions for Outsourced Servicing?
👉 Comprehensive Servicing Expertise
We offer end-to-end servicing, from loan onboarding and payment processing to delinquency management, loss mitigation, and charge-off recovery.
👉 Embedded Servicing as a Service (ESaaS)
Our embedded outsourcing model integrates directly into your systems, delivering seamless, white-labeled servicing with your brand at the forefront.
👉 Call Center Management & BPO Support
Our trained, compliant call center agents handle inbound and outbound customer interactions, supporting seasonal volume spikes, overflow, and full-scale outsourcing.
👉 Nearshore, Offshore, and Secure WFH Solutions
We provide cost-effective, flexible delivery models across onshore, nearshore, offshore, and PCI-compliant work-from-home (WFH) teams.
👉 Compliance & Quality Assurance
We ensure every servicing process meets or exceeds regulatory standards, providing peace of mind and audit-ready operations.
👉 Advanced Analytics & Reporting
Gain real-time insights with custom dashboards and reporting tools, tracking key performance indicators (KPIs) across servicing, collections, and customer support.
Our Core Outsourced Servicing Offerings
Primary Loan Servicing: Full loan lifecycle management from booking to payoff.
Backup Servicing: ABS and warehouse-ready solutions, trusted by investors.
Delinquency Management: Proactive outreach and resolution strategies to reduce delinquencies and maximize recoveries.
Collections & Recovery: Expert handling of past-due accounts, repossession, and remarketing.
Embedded Servicing: White-labeled services that integrate seamlessly with your brand.
Call Center BPO: Customer support, sales, retention, and servicing across multiple channels.
Nearshore & Offshore Teams: High-quality, cost-effective resources aligned with your business goals.
Technology-Driven Solutions
AI-Powered Tools: Improve efficiency and decision-making across servicing and collections.
OCR & Data-to-Doc Verification: Accelerate document processing with automation.
AML, KYC/KYB, BSA Compliance: Protect your business with robust identity and fraud prevention tools.
Data Warehouse Integration: Secure, centralized data management and analytics.
Ready to Transform Your Servicing Operations?
Partner with Servicing Solutions to reduce costs, improve performance, and deliver exceptional customer experiences. Whether you’re a lender, investor, or financial institution, we are ready to help you scale with confidence.