September 16, 2021 Customer Service, Fintech, Technology Building Customer Relationships During The 5th Industrial Revolution By Sean Bennett Facebook Twitter Pinterest linkedin Telegram According to the World Economic Forum, we are standing at the threshold of the 5th Industrial Revolution (5IR). Loosely described ...Continue reading
December 22, 2020 Uncategorized The Roles of Technology and Empathy in The Contact Center By Sean Bennett Facebook Twitter Pinterest linkedin Telegram We’ve all heard about a wave of emerging technologies that fall under the Artificial Intelligence (AI) and Digital Transformation umbre...Continue reading