Should Credit Unions Consider Outsourcing?
A recent Credit Union Times column asks the important question “Is Operational Outsourcing Worth A Second Look?”
It’s a good questio...
December 20, 2022
Company News
March 07, 2022
The Benefits of a Nearshore/Domestic Contact Center Blend
The demand for nearshore contact center support has grown significantly in recent years, according to organizations such as Forrester R...
February 02, 2022
Why Empathetic Leadership Makes Good Business Sense
The business climate of 2021 will long be known for what’s been dubbed “The Great Resignation.” With an average of 3.9 million workers...
July 08, 2020
Servicing Solutions CEO Provides Commentary For Auto Remarketing
Servicing Solutions President & CEO Louis Ochoa recently penned an important commentary for Auto Remarketing magazine. In the artic...
June 01, 2020
Experian Dashboard: Many Americans Still Planning Auto Purchase
Experian has created a dashboard to track consumer sentiment during COVID-19. A review of the data shows that 20 percent of Americans a...
May 20, 2020
How we are supporting our customers during COVID-19
Andrew Coffey, our Vice President of Client Relations, discusses how we are helping our customers during these challenging times.
March 23, 2020
What Stay At Home Orders Mean For Call Centers
Many states, including California, New York and Pennsylvania, have issued “Stay At Home” orders due to COVID-19, and this is something ...
March 16, 2020
What Robert Herjavec Learned From Being A Debt Collector
Robert Herjavec, of Shark Tank fame, recently published a blog post titled: "The Basics of Business: What I Learned as a Debt Collector...
January 09, 2020
2020 – A Clear Picture or Cloudy Forecast?
During my thirty year tenure in sales, sales management and leadership with organizations like Xerox, MCI and Fox/Paramount, I have see...