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March 03, 2023
Company News, Philanthropy, Press Release, Uncategorized

Servicing Solutions and The Orangewood Foundation

  • By author-avatar Andrew Coffey
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Servicing Solutions, a leading provider Call Center and loan servicing solutions, has chosen to fundraise for Orangewood Foundation, a ...

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February 15, 2023
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Balancing Personalized CX With Consumer Privacy Concerns

  • By author-avatar Robert Caracciola
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In recent blog posts, we’ve focused quite a bit on the need for brands to focus on creating personalized customer experiences. This sho...

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February 09, 2023
Company News, Customer Service, Uncategorized

Predictive Service: The Key To Happy Customers

  • By author-avatar Andrew Coffey
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As I have pointed out in previous blog posts, customer expectations related to the level and speed of service they receive from brands ...

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January 19, 2023
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Navigating the Choppy Waters of Distressed Borrower Relations: Best Practices for Portfolio Servicers

  • By author-avatar Andrew Coffey
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As a loan servicer and customer care partner to lenders across all asset classes and credit profiles, Servicing Solutions has firsthand...

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January 11, 2023
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How Inflation Affects Customer Experience Expectations

  • By author-avatar Stephanie O'Neal
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2022 will be remembered for inflation rates that soared to as high as 9%, a figure that the United States has not experienced since the...

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November 02, 2022
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Buy Now Pay Later Growth Presents Challenges

  • By author-avatar Robert Caracciola
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According to research firm Technavio,  the “Buy Now Pay Later” (BNPL) market is expected to grow by  $41.83 billion from 2021 to 2026. ...

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October 03, 2022
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Financial Literacy Education: Good For Lender Profitability

  • By author-avatar Andrew Coffey
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According to The Financial Brand, financial literacy has traditionally been viewed by banking and lending executives as “little more th...

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September 22, 2022
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Reduce Telecom Churn By Focusing On The Customer Experience

  • By author-avatar Cesar Guzman
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The telecom industry has long faced the critical challenge of retaining customers with an average churn rate of 27% (in some segments, ...

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August 18, 2022
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Consider Your Repossession Strategy as Auto Loan Delinquencies Rise

  • By author-avatar Louis Ochoa
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With more and more borrowers falling behind on their auto payments, the industry is starting to see a noticeable increase in repossessi...

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August 10, 2022
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CX Ratings Dip at Record Levels: How Can Your Brand Reverse That Trend?

  • By author-avatar John J. Cruz
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According to Forrester's  US 2022 Customer Experience Index rankings, customer satisfaction ratings fell for 19% of brands in 2022, rep...

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    Servicing Solutions and The Orangewood Foundation
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Giving Back to the Community

We are honored to support local non-profit organizations that help mitigate hunger and food insecurity with compassion for those less fortunate such as Mary’s Kitchen and the North Texas Food Bank.

Mary’s Kitchen is a volunteer organization whose aim is to provide compassionate care for the less fortunate of Orange County, California. All services are conducted in a manner, which preserves dignity. One hundred percent of monetary donations received go directly to maintain the services provided for our guests.

The North Texas Food Bank is committed to a hunger-free, health North Texas and works to close the hunger gap by providing access to nutritious food. Every dollar donated to NTFB provides access to three healthy meals for hungry North Texans, and 94 percent of every dollar goes directly to hunger relief programs.

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Servicing Solutions and its affiliated companies do not perform repossessions in any state, but contract with professional, fully vetted, and properly licensed (in states with licensure requirements) recovery agents.

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