Debt Collection During An Inflationary Economy
The New York Federal Reserve recently reported that household debt climbed to $15.8 trillion in the first quarter of 2022. This represe...
July 05, 2022
Uncategorized
June 23, 2022
The Bilingual Customer Experience: It’s About More Than Just Language
From 2010-2020, the buying power of Hispanic Americans grew by 87%, compared to 51% for non-Hispanic consumers. It’s no secret that Sp...
June 06, 2022
Subprime Loan Delinquencies on the Rise
According to Equifax, 11.3% of subprime borrowers’ personal loans and lines of credit were at least 60 days delinquent in March of this...
May 11, 2022
Rise In Fintech Lending Creates Opportunity and Risk
Fintech is undoubtedly one of the fasting growing global industries. Once known as “disruptors”, the companies that make up this vibra...
April 28, 2022
The Benefits of Returning To the Physical Office
The debate over whether to have employees return to the office has been one of the most widely discussed business topics of the past fe...
February 21, 2022
As Consumer Debt Rises, Have a Collections Action Plan
According to the Federal Reserve Bank of New York, total U.S. household debt grew by more than $1 trillion to a total of $15.6 trillion...
January 13, 2022
Financial Services CX: Customer-Centric Strategy is Crucial
According to a Harvard Business Review survey, 64% of financial services companies consider improving the customer experience to be a T...
December 01, 2021
Evolving From The Feedback Economy To The CX Economy
The Feedback Economy. A common (perhaps even overused) buzzword in today’s business climate, it is often discussed as one of the most c...
October 16, 2021
Consumer Complaints Are Largely Avoidable
Complaints to the Consumer Financial Protection Bureau (CFPB) jumped nearly 54% in 2020. And recently revealed data from WebRecon LLC r...
August 24, 2021
Staffing Leads List of Contact Center Challenges
According to Contact Center Pipeline, contact centers are facing a whole new set of challenges in 2021. In their survey of more than 25...