Uncategorized

December 22, 2020

The Roles of Technology and Empathy in The Contact Center

February 8, 2021
By Sean Bennett

We’ve all heard about a wave of emerging technologies that fall under the Artificial Intelligence (AI) and Digital Transformation umbre...

December 10, 2020

Uncategorized

The Impact of A Relational BPO Partnership

February 8, 2021
By Servicing Solutions

Situation Analysis ThunderRoad Financial is a premier indirect lender in the Powersports industry. Although the company was experien...

November 30, 2020

Uncategorized

What Type of Relationship Do You Want With a BPO?

February 8, 2021
By Andrew Yudin

In my last blog post, I outlined four fundamental considerations for selecting the right business process outsourcing (BPO) partner for...

November 16, 2020

Uncategorized

Sean Bennett: Auto Remarketing 40 Under 40 Award Winner

February 8, 2021
By Mike Trainor

We are excited to announce that our Vice President of Business Technology, Sean Bennett, has been included in Auto Remarketing’s annual...

October 29, 2020

Uncategorized

What Covid Has Taught Us About Business Continuity Planning

February 8, 2021
By Cesar Guzman

The Covid-19 experience has certainly taught us all many lessons. Perhaps none more important than the need to have a Business Contin...

October 12, 2020

Uncategorized

How To Choose the Right Outsourcing Partner

February 8, 2021
By Andrew Yudin

In my last blog post, “Is Outsourcing the Right Strategy for My Company?," I shared the most important points for a company to consider...

October 02, 2020

Uncategorized

Is Outsourcing The Right Strategy For Your Company?

February 8, 2021
By Andrew Yudin

From the time outsourcing was formally identified as a business strategy in 1989—thanks to Eastman Kodak’s well-publicized deal with IB...

September 21, 2020

Uncategorized

Servicing Solutions Partners with Conduent

February 8, 2021
By Servicing Solutions

Conduent Incorporated (Nasdaq: CNDT) today announced that Servicing Solutions has selected Conduent’s Loan Manager loan servicing appli...

August 26, 2020

Uncategorized

Servicing Solutions Bolsters Leadership Team with Addition of Industry Veteran Andrew Yudin

February 8, 2021
By Servicing Solutions

We are pleased to announce the addition of Andrew Yudin as Senior Vice President of Sales and Marketing. Andrew brings more than 20 ...

April 09, 2020

Technology, Training & Development, Uncategorized

Converting Face-to-Face Training to Virtual Training On the Fly

February 8, 2021
By Kristin Andreasen

Over the course of my career, I’ve been an advocate for ongoing employee development. In other words, I’ve always believed that traini...

Giving Back to the Community

We are honored to support local non-profit organizations that help mitigate hunger and food insecurity with compassion for those less fortunate such as Mary’s Kitchen and the North Texas Food Bank.

Mary’s Kitchen is a volunteer organization whose aim is to provide compassionate care for the less fortunate of Orange County, California. All services are conducted in a manner, which preserves dignity. One hundred percent of monetary donations received go directly to maintain the services provided for our guests.

The North Texas Food Bank is committed to a hunger-free, health North Texas and works to close the hunger gap by providing access to nutritious food. Every dollar donated to NTFB provides access to three healthy meals for hungry North Texans, and 94 percent of every dollar goes directly to hunger relief programs.

The Growing Importance of the Universal Agent

Increased CFPB Oversight Likely Under Biden Administration

Implement An Employee Training Continuity Plan

Giving Back to the Community