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Customer Service

Home » Archive by Category "Customer Service"
June 14, 2022
Customer Service, Technology

Customer Service Is Still Not Human Enough

  • By author-avatar Andrew Coffey
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As the race towards automation and efficiency through the use of AI self-service tools continues in customer contact centers, the consu...

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March 07, 2022
Company News, Customer Service, Outsourcing

The Benefits of a Nearshore/Domestic Contact Center Blend

  • By author-avatar Cesar Guzman
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The demand for nearshore contact center support has grown significantly in recent years, according to organizations such as Forrester R...

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February 21, 2022
Collections, Customer Service, Outsourcing, Uncategorized

As Consumer Debt Rises, Have a Collections Action Plan

  • By author-avatar Louis Ochoa
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According to the Federal Reserve Bank of New York, total U.S. household debt grew by more than $1 trillion to a total of $15.6 trillion...

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January 20, 2022
Customer Service, Outsourcing, Technology

Telecom CX Is Key To Diminishing Churn

  • By author-avatar Cesar Guzman
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With an average annual churn rate of 27% (in some segments, it rises to well above 50%), the telecom industry has long been faced with ...

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January 13, 2022
Customer Service, Fintech, Outsourcing, Uncategorized

Financial Services CX: Customer-Centric Strategy is Crucial

  • By author-avatar Louis Ochoa
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According to a Harvard Business Review survey, 64% of financial services companies consider improving the customer experience to be a T...

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January 07, 2022
Customer Service, Outsourcing, Training & Development

Use Teamwork To Develop Leaders

  • By author-avatar Andrew Coffey
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“Management is about persuading people to do things they do not want to do, while leadership is about inspiring people to do things the...

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September 16, 2021
Customer Service, Fintech, Technology

Building Customer Relationships During The 5th Industrial Revolution

  • By author-avatar Sean Bennett
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According to the World Economic Forum, we are standing at the threshold of the 5th Industrial Revolution (5IR).   Loosely described ...

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August 31, 2021
Customer Service, Outsourcing, Training & Development

Listening Is Key To An Empathy-Driven Approach To Collections

  • By author-avatar Andrew Coffey
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Empathy. Understanding. Respect. Concern. Trust. To the average person, these words are rarely associated with the debt collection i...

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July 20, 2021
Customer Service, Technology

Digital Transformation In The Contact Center

  • By author-avatar Cesar Guzman
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While it may come as a surprise to many, the term “digital transformation” has been part of the business vernacular for nearly three de...

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June 14, 2021
Compliance, Customer Service, Training & Development

Contact Center Quality Assurance Considerations

  • By author-avatar Robert Caracciola
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"This call may be recorded or monitored for quality assurance and training purposes." This automated message has become so common th...

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    Customer Service Is Still Not Human Enough

Giving Back to the Community

We are honored to support local non-profit organizations that help mitigate hunger and food insecurity with compassion for those less fortunate such as Mary’s Kitchen and the North Texas Food Bank.

Mary’s Kitchen is a volunteer organization whose aim is to provide compassionate care for the less fortunate of Orange County, California. All services are conducted in a manner, which preserves dignity. One hundred percent of monetary donations received go directly to maintain the services provided for our guests.

The North Texas Food Bank is committed to a hunger-free, health North Texas and works to close the hunger gap by providing access to nutritious food. Every dollar donated to NTFB provides access to three healthy meals for hungry North Texans, and 94 percent of every dollar goes directly to hunger relief programs.

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