The Growing Importance of the Universal Agent
A colleague and friend recently shared an all too familiar story.
Shortly after the onset of COVID-19, he had an urgent need to spea...
February 17, 2021
Customer Service
February 03, 2021
Increased CFPB Oversight Likely Under Biden Administration
President Biden has nominated Federal Trade Commission (FTC) Commissioner Rohit Chopra to serve as Director of the Consumer Financial P...
January 27, 2021
Implement An Employee Training Continuity Plan
By now, we all know that 2020 taught the business community many valuable lessons about the need to plan for and adapt to unexpected ci...
July 08, 2020
Servicing Solutions CEO Provides Commentary For Auto Remarketing
Servicing Solutions President & CEO Louis Ochoa recently penned an important commentary for Auto Remarketing magazine. In the artic...
May 20, 2020
How we are supporting our customers during COVID-19
Andrew Coffey, our Vice President of Client Relations, discusses how we are helping our customers during these challenging times.
April 15, 2020
Managing a Suddenly Remote Workforce
Like many businesses, Servicing Solutions became a remote workforce virtually overnight as a result of COVID-19.
Thankfully, as a co...
March 16, 2020
What Robert Herjavec Learned From Being A Debt Collector
Robert Herjavec, of Shark Tank fame, recently published a blog post titled: "The Basics of Business: What I Learned as a Debt Collector...
January 22, 2020
Why You Should Be Using Service Level Agreements
Over the past 10 years, compliance has become an even more important consideration for companies in the auto finance industry.
One of ...
January 09, 2020
2020 – A Clear Picture or Cloudy Forecast?
During my thirty year tenure in sales, sales management and leadership with organizations like Xerox, MCI and Fox/Paramount, I have see...
August 29, 2019
Harvard Business Review: Happy and Engaged Employees Lead to Customer-First Attitude
Harvard Business Review has published new research suggesting that if companies truly want to have a customer-first attitude, they need...
12