Customer Service – Servicing Solutions | Loan Servicing, Call Center & Asset Recovery Specialists

September 16, 2021

Building Customer Relationships During The 5th Industrial Revolution

September 16, 2021
By Sean Bennett

According to the World Economic Forum, we are standing at the threshold of the 5th Industrial Revolution (5IR). Loosely described ...

August 31, 2021

Customer Service, Outsourcing, Training & Development

Listening Is Key To An Empathy-Driven Approach To Collections

September 1, 2021
By Andrew Coffey

Empathy. Understanding. Respect. Concern. Trust. To the average person, these words are rarely associated with the debt collection i...

July 20, 2021

Customer Service, Technology

Digital Transformation In The Contact Center

July 20, 2021
By Cesar Guzman

While it may come as a surprise to many, the term “digital transformation” has been part of the business vernacular for nearly three de...

June 14, 2021

Compliance, Customer Service, Training & Development

Contact Center Quality Assurance Considerations

June 14, 2021
By Robert Caracciola

"This call may be recorded or monitored for quality assurance and training purposes." This automated message has become so common th...

April 05, 2021

Compliance, Customer Service, Outsourcing, Technology, Training & Development, Uncategorized

Do It Yourself or Do It For Me? A Crucial Contact Center Strategy Consideration

April 5, 2021
By Andrew Yudin

From auto repair or home improvement in our personal lives, to accounting or marketing services in our professional lives, the decision...

March 25, 2021

Customer Service, Outsourcing, Technology

The Value of Proactive Customer Service

March 25, 2021
By Cesar Guzman

After completing a comprehensive study of more than 6,000 consumers, Gartner points to the many benefits of a proactive approach to cus...

February 17, 2021

Customer Service, Outsourcing, Training & Development

The Growing Importance of the Universal Agent

February 17, 2021
By Corey Brown

A colleague and friend recently shared an all too familiar story. Shortly after the onset of COVID-19, he had an urgent need to spea...

February 03, 2021

Compliance, Customer Service

Increased CFPB Oversight Likely Under Biden Administration

February 8, 2021
By Robert Caracciola

President Biden has nominated Federal Trade Commission (FTC) Commissioner Rohit Chopra to serve as Director of the Consumer Financial P...

January 27, 2021

Customer Service, Training & Development

Implement An Employee Training Continuity Plan

February 8, 2021
By Kristin Andreasen

By now, we all know that 2020 taught the business community many valuable lessons about the need to plan for and adapt to unexpected ci...

July 08, 2020

Company News, Customer Service, Remarketing

Servicing Solutions CEO Provides Commentary For Auto Remarketing

February 8, 2021
By Servicing Solutions

Servicing Solutions President & CEO Louis Ochoa recently penned an important commentary for Auto Remarketing magazine. In the artic...

12 3

Giving Back to the Community

We are honored to support local non-profit organizations that help mitigate hunger and food insecurity with compassion for those less fortunate such as Mary’s Kitchen and the North Texas Food Bank.

Mary’s Kitchen is a volunteer organization whose aim is to provide compassionate care for the less fortunate of Orange County, California. All services are conducted in a manner, which preserves dignity. One hundred percent of monetary donations received go directly to maintain the services provided for our guests.

The North Texas Food Bank is committed to a hunger-free, health North Texas and works to close the hunger gap by providing access to nutritious food. Every dollar donated to NTFB provides access to three healthy meals for hungry North Texans, and 94 percent of every dollar goes directly to hunger relief programs.