February 09, 2024 Training & Development The Humanity of Loan Servicing: A Conversation with Star Thomas By Servicing Solutions Facebook Twitter Pinterest linkedin Telegram At Servicing Solutions, we firmly uphold the belief that loan servicing transcends mere transactional processes such as collections. Ou...Continue reading
January 05, 2024 Training & Development Resolutions vs. Real Solutions By Servicing Solutions Facebook Twitter Pinterest linkedin Telegram The new year brings a universal sense of renewed determination and the tradition of setting resolutions. Professionals across all indus...Continue reading
November 17, 2023 Training & Development Mastering the Big Picture By Servicing Solutions Facebook Twitter Pinterest linkedin Telegram It's easy to get caught up in the minutiae of day-to-day operations and lose sight of broader objectives. In some cases, that is the on...Continue reading
November 10, 2023 Training & Development Interview: Andrew Coffey Discusses Employee Development By Adrian Frattini Facebook Twitter Pinterest linkedin Telegram Leadership is an important responsibility that impacts many beyond those with the title. At face value, a leader (e.g., supervisor, shi...Continue reading
November 03, 2023 Training & Development, Uncategorized Continuous Improvement: Applying Kaizen to Analysis in Loan Servicing and Beyond By Andrew Coffey Facebook Twitter Pinterest linkedin Telegram In the world of managing oneself, people, and processes, one of the most effective methodologies for achieving continuous improvement i...Continue reading
July 14, 2023 Training & Development The Productivity Paradox: Work Smarter, Not Longer By Adrian Frattini Facebook Twitter Pinterest linkedin Telegram I worked in the retail and service industry for most of my early professional career. Every day, I would clock into my job and typicall...Continue reading
March 27, 2023 Collections, Customer Service, Training & Development The Power of Positive Leadership: Strategies for Building a Strong and Motivated Team By Stephanie O'Neal Facebook Twitter Pinterest linkedin Telegram As a leader, we know that our attitude and behavior has a significant impact on our team's performance and success. Positive leadership...Continue reading
February 02, 2022 Company News, Training & Development Why Empathetic Leadership Makes Good Business Sense By Andrew Coffey Facebook Twitter Pinterest linkedin Telegram The business climate of 2021 will long be known for what’s been dubbed “The Great Resignation.” With an average of 3.9 million workers...Continue reading
January 07, 2022 Customer Service, Outsourcing, Training & Development Use Teamwork To Develop Leaders By Andrew Coffey Facebook Twitter Pinterest linkedin Telegram “Management is about persuading people to do things they do not want to do, while leadership is about inspiring people to do things the...Continue reading
August 31, 2021 Customer Service, Outsourcing, Training & Development Listening Is Key To An Empathy-Driven Approach To Collections By Andrew Coffey Facebook Twitter Pinterest linkedin Telegram Empathy. Understanding. Respect. Concern. Trust. To the average person, these words are rarely associated with the debt collection i...Continue reading