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Training & Development

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August 29, 2019

Customer Service, Training & Development, Uncategorized

Harvard Business Review: Happy and Engaged Employees Lead to Customer-First Attitude

By Servicing Solutions

Harvard Business Review has published new research suggesting that if companies truly want to have a customer-first attitude, they need...

September 12, 2018

Training & Development

Effective Employee Training is an Ongoing Process

By Servicing Solutions

In my last blog post, I talked about why a company’s employee training program should be one of the critical factors considered prior t...

June 15, 2018

Training & Development

Employee Training and Development Should Be Part of Your Corporate Fabric

By Servicing Solutions

Benjamin Franklin once said “an investment in knowledge pays the best interest.” The original intent of this quote, which has stood th...

Giving Back to the Community

We are honored to support local non-profit organizations that help mitigate hunger and food insecurity with compassion for those less fortunate such as Mary’s Kitchen and the North Texas Food Bank.

Mary’s Kitchen is a volunteer organization whose aim is to provide compassionate care for the less fortunate of Orange County, California. All services are conducted in a manner, which preserves dignity. One hundred percent of monetary donations received go directly to maintain the services provided for our guests.

The North Texas Food Bank is committed to a hunger-free, health North Texas and works to close the hunger gap by providing access to nutritious food. Every dollar donated to NTFB provides access to three healthy meals for hungry North Texans, and 94 percent of every dollar goes directly to hunger relief programs.

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Training & Development

Navigating the Choppy Waters of Distressed Borrower Relations: Best Practices for Portfolio Servicers

How Inflation Affects Customer Experience Expectations

Should Credit Unions Consider Outsourcing?

Giving Back to the Community