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Posts by Robert Caracciola

Home » Articles Posted by Robert Caracciola
May 01, 2023
Compliance, Outsourcing

Effective Ways to Handle Loan Servicing Disputes and Complaints: Tips and Strategies

  • By author-avatar Robert Caracciola
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Are you a loan servicer looking for effective ways to handle loan servicing disputes and complaints? Look no further! The key to mainta...

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February 15, 2023
Uncategorized

Balancing Personalized CX With Consumer Privacy Concerns

  • By author-avatar Robert Caracciola
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In recent blog posts, we’ve focused quite a bit on the need for brands to focus on creating personalized customer experiences. This sho...

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November 02, 2022
Uncategorized

Buy Now Pay Later Growth Presents Challenges

  • By author-avatar Robert Caracciola
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According to research firm Technavio,  the “Buy Now Pay Later” (BNPL) market is expected to grow by  $41.83 billion from 2021 to 2026. ...

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October 16, 2021
Uncategorized

Consumer Complaints Are Largely Avoidable

  • By author-avatar Robert Caracciola
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Complaints to the Consumer Financial Protection Bureau (CFPB) jumped nearly 54% in 2020. And recently revealed data from WebRecon LLC r...

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June 14, 2021
Compliance, Customer Service, Training & Development

Contact Center Quality Assurance Considerations

  • By author-avatar Robert Caracciola
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"This call may be recorded or monitored for quality assurance and training purposes." This automated message has become so common th...

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February 03, 2021
Compliance, Customer Service

Increased CFPB Oversight Likely Under Biden Administration

  • By author-avatar Robert Caracciola
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President Biden has nominated Federal Trade Commission (FTC) Commissioner Rohit Chopra to serve as Director of the Consumer Financial P...

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Giving Back to the Community

We are honored to support local non-profit organizations that help mitigate hunger and food insecurity with compassion for those less fortunate such as Mary’s Kitchen and the North Texas Food Bank.

Mary’s Kitchen is a volunteer organization whose aim is to provide compassionate care for the less fortunate of Orange County, California. All services are conducted in a manner, which preserves dignity. One hundred percent of monetary donations received go directly to maintain the services provided for our guests.

The North Texas Food Bank is committed to a hunger-free, health North Texas and works to close the hunger gap by providing access to nutritious food. Every dollar donated to NTFB provides access to three healthy meals for hungry North Texans, and 94 percent of every dollar goes directly to hunger relief programs.

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