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Posts by Robert Caracciola

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October 01, 2021

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Consumer Complaints Are Largely Avoidable

October 1, 2021
By Robert Caracciola

Complaints to the Consumer Financial Protection Bureau (CFPB) jumped nearly 54% in 2020. And recently revealed data from WebRecon LLC r...

June 14, 2021

Compliance, Customer Service, Training & Development

Contact Center Quality Assurance Considerations

June 14, 2021
By Robert Caracciola

"This call may be recorded or monitored for quality assurance and training purposes." This automated message has become so common th...

February 03, 2021

Compliance, Customer Service

Increased CFPB Oversight Likely Under Biden Administration

February 8, 2021
By Robert Caracciola

President Biden has nominated Federal Trade Commission (FTC) Commissioner Rohit Chopra to serve as Director of the Consumer Financial P...

Giving Back to the Community

We are honored to support local non-profit organizations that help mitigate hunger and food insecurity with compassion for those less fortunate such as Mary’s Kitchen and the North Texas Food Bank.

Mary’s Kitchen is a volunteer organization whose aim is to provide compassionate care for the less fortunate of Orange County, California. All services are conducted in a manner, which preserves dignity. One hundred percent of monetary donations received go directly to maintain the services provided for our guests.

The North Texas Food Bank is committed to a hunger-free, health North Texas and works to close the hunger gap by providing access to nutritious food. Every dollar donated to NTFB provides access to three healthy meals for hungry North Texans, and 94 percent of every dollar goes directly to hunger relief programs.

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Posts by Robert Caracciola

Consumer Complaints Are Largely Avoidable

Building Customer Relationships During The 5th Industrial Revolution

Listening Is Key To An Empathy-Driven Approach To Collections

Giving Back to the Community