October 16, 2021 Uncategorized Consumer Complaints Are Largely Avoidable By Robert Caracciola Facebook Twitter Pinterest linkedin Telegram Complaints to the Consumer Financial Protection Bureau (CFPB) jumped nearly 54% in 2020. And recently revealed data from WebRecon LLC r...Continue reading
June 14, 2021 Compliance, Customer Service, Training & Development Contact Center Quality Assurance Considerations By Robert Caracciola Facebook Twitter Pinterest linkedin Telegram "This call may be recorded or monitored for quality assurance and training purposes." This automated message has become so common th...Continue reading
February 03, 2021 Compliance, Customer Service Increased CFPB Oversight Likely Under Biden Administration By Robert Caracciola Facebook Twitter Pinterest linkedin Telegram President Biden has nominated Federal Trade Commission (FTC) Commissioner Rohit Chopra to serve as Director of the Consumer Financial P...Continue reading