Buy Now Pay Later Growth Presents Challenges
According to research firm Technavio, the “Buy Now Pay Later” (BNPL) market is expected to grow by $41.83 billion from 2021 to 2026. ...
November 02, 2022
Posts by Robert Caracciola
October 16, 2021
Consumer Complaints Are Largely Avoidable
Complaints to the Consumer Financial Protection Bureau (CFPB) jumped nearly 54% in 2020. And recently revealed data from WebRecon LLC r...
June 14, 2021
Contact Center Quality Assurance Considerations
"This call may be recorded or monitored for quality assurance and training purposes."
This automated message has become so common th...
February 03, 2021
Increased CFPB Oversight Likely Under Biden Administration
President Biden has nominated Federal Trade Commission (FTC) Commissioner Rohit Chopra to serve as Director of the Consumer Financial P...