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Posts by Robert Caracciola

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February 15, 2023

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Balancing Personalized CX With Consumer Privacy Concerns

By Robert Caracciola

In recent blog posts, we’ve focused quite a bit on the need for brands to focus on creating personalized customer experiences. This sho...

November 02, 2022

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Buy Now Pay Later Growth Presents Challenges

By Robert Caracciola

According to research firm Technavio, the “Buy Now Pay Later” (BNPL) market is expected to grow by $41.83 billion from 2021 to 2026. ...

October 16, 2021

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Consumer Complaints Are Largely Avoidable

By Robert Caracciola

Complaints to the Consumer Financial Protection Bureau (CFPB) jumped nearly 54% in 2020. And recently revealed data from WebRecon LLC r...

June 14, 2021

Compliance, Customer Service, Training & Development

Contact Center Quality Assurance Considerations

By Robert Caracciola

"This call may be recorded or monitored for quality assurance and training purposes." This automated message has become so common th...

February 03, 2021

Compliance, Customer Service

Increased CFPB Oversight Likely Under Biden Administration

By Robert Caracciola

President Biden has nominated Federal Trade Commission (FTC) Commissioner Rohit Chopra to serve as Director of the Consumer Financial P...

Giving Back to the Community

We are honored to support local non-profit organizations that help mitigate hunger and food insecurity with compassion for those less fortunate such as Mary’s Kitchen and the North Texas Food Bank.

Mary’s Kitchen is a volunteer organization whose aim is to provide compassionate care for the less fortunate of Orange County, California. All services are conducted in a manner, which preserves dignity. One hundred percent of monetary donations received go directly to maintain the services provided for our guests.

The North Texas Food Bank is committed to a hunger-free, health North Texas and works to close the hunger gap by providing access to nutritious food. Every dollar donated to NTFB provides access to three healthy meals for hungry North Texans, and 94 percent of every dollar goes directly to hunger relief programs.

Posts by Robert Caracciola

The Power of Positive Leadership: Strategies for Building a Strong and Motivated Team

Servicing Solutions and The Orangewood Foundation

Balancing Personalized CX With Consumer Privacy Concerns

Giving Back to the Community