Fintech

January 13, 2022

Customer Service, Fintech, Outsourcing, Uncategorized

Financial Services CX: Customer-Centric Strategy is Crucial

By Louis Ochoa

According to a Harvard Business Review survey, 64% of financial services companies consider improving the customer experience to be a T...

September 16, 2021

Customer Service, Fintech, Technology

Building Customer Relationships During The 5th Industrial Revolution

By Sean Bennett

According to the World Economic Forum, we are standing at the threshold of the 5th Industrial Revolution (5IR). Loosely described ...

August 07, 2019

Company News, Customer Service, Fintech, Technology

Innovation Is Shaping The Auto Industry

By Servicing Solutions

I recently took part in a panel discussion at the Automotive Intelligence Summit, a C-level meeting of the minds for executives at comp...

July 18, 2019

Company News, Fintech

The Practical Uses of A.I. in Auto Loan Collections and Servicing

By Servicing Solutions

Sean Bennett, our Vice President of Business Technology, will headline a panel next week at the Automotive Intelligence Summit. Titl...

May 06, 2019

Company News, Fintech, Technology

REFLECTIONS FROM LENDIT FINTECH

By Servicing Solutions

I recently attended LendIt Fintech, which is pegged as the world’s leading event in financial services innovation. With more than 5,00...

March 11, 2019

Company News, Compliance, Fintech

WATCH A RECORDED VERSION OF OUR COMPLIANCE WEBINAR

By Servicing Solutions

Last week, our Chief Compliance officer Robert Caracciola, J.D., took part in an important discussion during a SubPrime Auto Finance Ne...

December 05, 2018

Fintech, Technology

Technology Continues to Transform Auto Industry

By Servicing Solutions

I recently attended Used Car Week, a weeklong event that brings together all corners of the used car, auto finance and remarketing indu...

November 30, 2018

Compliance, Fintech

Regulatory Compliance: Plan, Test, Respond

By Servicing Solutions

I recently took part in a panel discussion at Used Car Week alongside Michael Thurman of Thurman Legal, and Mike Trainor of S&A Com...

October 23, 2018

Compliance, Fintech

Reflections from Lend360: What’s next in online lending?

By Servicing Solutions

Earlier this month, I had the opportunity to attend Lend360, a conference that brings together the best and brightest minds in the onli...

July 19, 2018

Fintech

Compliance Considerations for Fintech Organizations

By Servicing Solutions

Since the days of the Medici family and the rise of their 15th century banking system operation in Florence-Italy, the financial servic...

Giving Back to the Community

We are honored to support local non-profit organizations that help mitigate hunger and food insecurity with compassion for those less fortunate such as Mary’s Kitchen and the North Texas Food Bank.

Mary’s Kitchen is a volunteer organization whose aim is to provide compassionate care for the less fortunate of Orange County, California. All services are conducted in a manner, which preserves dignity. One hundred percent of monetary donations received go directly to maintain the services provided for our guests.

The North Texas Food Bank is committed to a hunger-free, health North Texas and works to close the hunger gap by providing access to nutritious food. Every dollar donated to NTFB provides access to three healthy meals for hungry North Texans, and 94 percent of every dollar goes directly to hunger relief programs.

Navigating the Choppy Waters of Distressed Borrower Relations: Best Practices for Portfolio Servicers

How Inflation Affects Customer Experience Expectations

Should Credit Unions Consider Outsourcing?

Giving Back to the Community