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Posts by Louis Ochoa

Home » Articles Posted by Louis Ochoa
August 18, 2022
Uncategorized

Consider Your Repossession Strategy as Auto Loan Delinquencies Rise

  • By author-avatar Louis Ochoa
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With more and more borrowers falling behind on their auto payments, the industry is starting to see a noticeable increase in repossessi...

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June 06, 2022
Uncategorized

Subprime Loan Delinquencies on the Rise

  • By author-avatar Louis Ochoa
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According to Equifax, 11.3% of subprime borrowers’ personal loans and lines of credit were at least 60 days delinquent in March of this...

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April 28, 2022
Uncategorized

The Benefits of Returning To the Physical Office

  • By author-avatar Louis Ochoa
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The debate over whether to have employees return to the office has been one of the most widely discussed business topics of the past fe...

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February 21, 2022
Collections, Customer Service, Outsourcing, Uncategorized

As Consumer Debt Rises, Have a Collections Action Plan

  • By author-avatar Louis Ochoa
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According to the Federal Reserve Bank of New York, total U.S. household debt grew by more than $1 trillion to a total of $15.6 trillion...

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January 13, 2022
Customer Service, Fintech, Outsourcing, Uncategorized

Financial Services CX: Customer-Centric Strategy is Crucial

  • By author-avatar Louis Ochoa
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According to a Harvard Business Review survey, 64% of financial services companies consider improving the customer experience to be a T...

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August 24, 2021
Uncategorized

Staffing Leads List of Contact Center Challenges

  • By author-avatar Louis Ochoa
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According to Contact Center Pipeline, contact centers are facing a whole new set of challenges in 2021. In their survey of more than 25...

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May 04, 2021
Uncategorized

CEO Commentary: Subprime Auto Delinquencies On The Rise

  • By author-avatar Louis Ochoa
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According to the Wall Street Journal, 10.9% of subprime borrowers with outstanding auto loans or leases are more than 60 days past due,...

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Giving Back to the Community

We are honored to support local non-profit organizations that help mitigate hunger and food insecurity with compassion for those less fortunate such as Mary’s Kitchen and the North Texas Food Bank.

Mary’s Kitchen is a volunteer organization whose aim is to provide compassionate care for the less fortunate of Orange County, California. All services are conducted in a manner, which preserves dignity. One hundred percent of monetary donations received go directly to maintain the services provided for our guests.

The North Texas Food Bank is committed to a hunger-free, health North Texas and works to close the hunger gap by providing access to nutritious food. Every dollar donated to NTFB provides access to three healthy meals for hungry North Texans, and 94 percent of every dollar goes directly to hunger relief programs.

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