Technology

August 22, 2024

ABS, Backup Loan Servicing, Capital Market Services, Embedded Servicing as a Service (ESaaS), Technology

Servicing Solutions: Revolutionizing Asset Servicing with Technology-Driven Oversight

By Ditrick Dunn

In today's dynamic financial landscape, asset managers, private equity firms, and institutional investors are constantly seeking ways t...

June 02, 2023

Collections, Compliance, Customer Experience, Customer Service, Outsourcing, Technology

Loan Servicing: Partnering with Experts

By Andrew Coffey

An efficient and effective collections process is crucial for businesses to maintain a healthy cash flow and minimize financial risk. M...

June 14, 2022

Customer Service, Technology

Customer Service Is Still Not Human Enough

By Andrew Coffey

As the race towards automation and efficiency through the use of AI self-service tools continues in customer contact centers, the consu...

January 20, 2022

Customer Service, Outsourcing, Technology

Telecom CX Is Key To Diminishing Churn

By Cesar Guzman

With an average annual churn rate of 27% (in some segments, it rises to well above 50%), the telecom industry has long been faced with ...

September 16, 2021

Customer Service, Fintech, Technology

Building Customer Relationships During The 5th Industrial Revolution

By Sean Bennett

According to the World Economic Forum, we are standing at the threshold of the 5th Industrial Revolution (5IR). Loosely described ...

July 20, 2021

Customer Service, Technology

Digital Transformation In The Contact Center

By Cesar Guzman

While it may come as a surprise to many, the term “digital transformation” has been part of the business vernacular for nearly three de...

April 05, 2021

Compliance, Customer Service, Outsourcing, Technology, Training & Development, Uncategorized

Do It Yourself or Do It For Me? A Crucial Contact Center Strategy Consideration

By Andrew Yudin

From auto repair or home improvement in our personal lives, to accounting or marketing services in our professional lives, the decision...

March 25, 2021

Customer Service, Outsourcing, Technology

The Value of Proactive Customer Service

By Cesar Guzman

After completing a comprehensive study of more than 6,000 consumers, Gartner points to the many benefits of a proactive approach to cus...

April 09, 2020

Technology, Training & Development, Uncategorized

Converting Face-to-Face Training to Virtual Training On the Fly

By Kristin Andreasen

Over the course of my career, I’ve been an advocate for ongoing employee development. In other words, I’ve always believed that traini...

February 05, 2020

Remarketing, Technology

Consider your Remarketing Strategy in Light of Used Vehicle Market Fatigue

By Servicing Solutions

In a recent video commentary, KAR Global’s Chief Economist Tom Kontos reported that after seven months of consecutive average wholesale...

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Navigating Economic Crosswinds in 2025: What Equipment Finance Providers Should Watch

AFS East 2025 Recap: Driving Innovation in Auto Finance Servicing

DealCatalyst 2025 Recap: Private Credit & Direct Lending Trends from Nashville

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