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Posts by Andrew Yudin

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April 05, 2021

Compliance, Customer Service, Outsourcing, Technology, Training & Development, Uncategorized

Do It Yourself or Do It For Me? A Crucial Contact Center Strategy Consideration

By Andrew Yudin

From auto repair or home improvement in our personal lives, to accounting or marketing services in our professional lives, the decision...

November 30, 2020

Uncategorized

What Type of Relationship Do You Want With a BPO?

By Andrew Yudin

In my last blog post, I outlined four fundamental considerations for selecting the right business process outsourcing (BPO) partner for...

October 12, 2020

Uncategorized

How To Choose the Right Outsourcing Partner

By Andrew Yudin

In my last blog post, “Is Outsourcing the Right Strategy for My Company?," I shared the most important points for a company to consider...

October 02, 2020

Uncategorized

Is Outsourcing The Right Strategy For Your Company?

By Andrew Yudin

From the time outsourcing was formally identified as a business strategy in 1989—thanks to Eastman Kodak’s well-publicized deal with IB...

Giving Back to the Community

We are honored to support local non-profit organizations that help mitigate hunger and food insecurity with compassion for those less fortunate such as Mary’s Kitchen and the North Texas Food Bank.

Mary’s Kitchen is a volunteer organization whose aim is to provide compassionate care for the less fortunate of Orange County, California. All services are conducted in a manner, which preserves dignity. One hundred percent of monetary donations received go directly to maintain the services provided for our guests.

The North Texas Food Bank is committed to a hunger-free, health North Texas and works to close the hunger gap by providing access to nutritious food. Every dollar donated to NTFB provides access to three healthy meals for hungry North Texans, and 94 percent of every dollar goes directly to hunger relief programs.

Posts by Andrew Yudin

Navigating the Choppy Waters of Distressed Borrower Relations: Best Practices for Portfolio Servicers

How Inflation Affects Customer Experience Expectations

Should Credit Unions Consider Outsourcing?

Giving Back to the Community