Embedded Servicing

July 25, 2024

Auto Financing, Collections, Customer Experience, Customer Service, Embedded Servicing, Embedded Servicing as a Service (ESaaS), Loan Servicing, Outsourcing, Primary Loan Servicing

Ethical Considerations in Servicing: Balancing Business Needs and Customer Rights

• By Andrew Coffey

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Welcome to the seventh installment of our "Cultivating Call Center Excellence" series. This blog will explore the ethical consideration...

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July 22, 2024

Collections, Compliance, Customer Experience, Customer Service, Embedded Servicing, Embedded Servicing as a Service (ESaaS), Fintech, Loan Servicing, Outsourcing, Primary Loan Servicing, Training & Development

Mastering Collections Techniques: Advanced Strategies for Success

• By Andrew Coffey

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Welcome to the sixth installment of our "Cultivating Call Center Excellence" series. In this blog, Andrew delves into advanced collecti...

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July 18, 2024

Collections, Customer Experience, Customer Service, Embedded Servicing, Subprime Auto Loans, Training & Development

Transitioning to Collections: Skills, Mindset, and Metrics

• By Andrew Coffey

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Welcome back to our " Cultivating Call Center Excellence" series. In this fifth installment, we're focusing on the transition from cust...

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July 12, 2024

Compliance, Customer Experience, Customer Service, Embedded Servicing, Outsourcing, Primary Loan Servicing

Tackling Challenges: Mastering Problem-Solving and Conflict Resolution

• By Andrew Coffey

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Welcome back to our "Cultivating Call Center Excellence" series. In this third installment, we're focusing on problem-solving and confl...

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July 11, 2024

Customer Experience, Customer Service, Embedded Servicing, Embedded Servicing as a Service (ESaaS), Outsourcing, Primary Loan Servicing, Training & Development

Elevating Your Interactions: Mastering Advanced Communication Skills

• By Andrew Coffey

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Welcome back to our "Cultivating Call Center Excellence" series. In this second installment, we're taking a deeper dive into advanced c...

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June 24, 2024

Auto Financing, Collections, Compliance, Embedded Servicing, Embedded Servicing as a Service (ESaaS)

Building a Strong Partnership: The Key to Successful Embedded Servicing Outsourcing – Part 2

• By Andrew Coffey

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In our previous blog post, we explored the essential questions to consider before embarking on an embedded servicing outsourcing journe...

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June 16, 2024

Auto Financing, Capital Market Services, Collections, Compliance, Customer Experience, Customer Service, Embedded Servicing, Embedded Servicing as a Service (ESaaS), Subprime Auto Loans

Embedded Servicing as a Service (ESaaS): Optimizing Customer Journeys and Driving Revenue Growth

• By Andrew Coffey

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In the ever-evolving landscape of financial services, lenders are constantly seeking ways to enhance the customer experience while maxi...

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June 12, 2024

Customer Experience, Customer Service, Embedded Servicing, Outsourcing

Building a Strong Partnership: The Key to Successful Embedded Servicing Outsourcing

• By Andrew Coffey

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What are your business objectives and primary motivations? It's essential to clarify your business objectives and motivations before c...

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April 05, 2024

Embedded Servicing

Embedded Servicing, Servicing as a Service

• By Servicing Solutions

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Innovation and technology seamlessly intersect with business operations, and Embedded Servicing is emerging as a transformative force i...

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