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Compliance

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June 16, 2023

Collections, Company News, Compliance, Customer Experience, Customer Service, Outsourcing, Subprime Auto Loans

Interview: Andrew Coffey Talks NAF Non-Prime Auto Financing Conference

By Adrian Frattini

Last week, Servicing Solutions attended the NAF Association’s 27th Annual Non-Prime Auto Financing Conference in Plano, TX. Our Chief R...

June 09, 2023

Collections, Compliance, Outsourcing

Compliance: Mitigating Risk and Safeguarding Reputation in Loan Servicing

By Andrew Coffey

Staying compliant with laws and regulations as they evolve is critical to managing loan servicing operations for financial institutions...

June 02, 2023

Collections, Compliance, Customer Experience, Customer Service, Outsourcing, Technology

Loan Servicing: Partnering with Experts

By Andrew Coffey

An efficient and effective collections process is crucial for businesses to maintain a healthy cash flow and minimize financial risk. M...

May 01, 2023

Compliance, Outsourcing

Effective Ways to Handle Loan Servicing Disputes and Complaints: Tips and Strategies

By Robert Caracciola

Are you a loan servicer looking for effective ways to handle loan servicing disputes and complaints? Look no further! The key to mainta...

November 21, 2022

Collections, Compliance, Customer Service, Remarketing

Key Takeaways from The Auto Finance Summit

By Andrew Coffey

I recently spent three days at the Auto Finance Summit (AFS), a conference attended by thousands of the industry’s most innovative comp...

June 14, 2021

Compliance, Customer Service, Training & Development

Contact Center Quality Assurance Considerations

By Robert Caracciola

"This call may be recorded or monitored for quality assurance and training purposes." This automated message has become so common th...

April 05, 2021

Compliance, Customer Service, Outsourcing, Technology, Training & Development, Uncategorized

Do It Yourself or Do It For Me? A Crucial Contact Center Strategy Consideration

By Andrew Yudin

From auto repair or home improvement in our personal lives, to accounting or marketing services in our professional lives, the decision...

February 03, 2021

Compliance, Customer Service

Increased CFPB Oversight Likely Under Biden Administration

By Robert Caracciola

President Biden has nominated Federal Trade Commission (FTC) Commissioner Rohit Chopra to serve as Director of the Consumer Financial P...

June 01, 2020

Company News, Compliance, Remarketing

Experian Dashboard: Many Americans Still Planning Auto Purchase

By Servicing Solutions

Experian has created a dashboard to track consumer sentiment during COVID-19. A review of the data shows that 20 percent of Americans a...

March 16, 2020

Company News, Compliance, Customer Service

What Robert Herjavec Learned From Being A Debt Collector

By Servicing Solutions

Robert Herjavec, of Shark Tank fame, recently published a blog post titled: "The Basics of Business: What I Learned as a Debt Collector...

Giving Back to the Community

We are honored to support local non-profit organizations that help mitigate hunger and food insecurity with compassion for those less fortunate such as Mary’s Kitchen and the North Texas Food Bank.

Mary’s Kitchen is a volunteer organization whose aim is to provide compassionate care for the less fortunate of Orange County, California. All services are conducted in a manner, which preserves dignity. One hundred percent of monetary donations received go directly to maintain the services provided for our guests.

The North Texas Food Bank is committed to a hunger-free, health North Texas and works to close the hunger gap by providing access to nutritious food. Every dollar donated to NTFB provides access to three healthy meals for hungry North Texans, and 94 percent of every dollar goes directly to hunger relief programs.

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Compliance

Our Committment to Excellence, Innovation, and You

Navigating the Future of Loan Servicing in 2023 and Beyond

The Role of Key Performance Indicators (KPIs) in Subprime Auto Loan Servicing

Giving Back to the Community