Contact Center Quality Assurance Considerations
"This call may be recorded or monitored for quality assurance and training purposes."
This automated message has become so common th...
June 14, 2021
Compliance
April 05, 2021
Do It Yourself or Do It For Me? A Crucial Contact Center Strategy Consideration
From auto repair or home improvement in our personal lives, to accounting or marketing services in our professional lives, the decision...
February 03, 2021
Increased CFPB Oversight Likely Under Biden Administration
President Biden has nominated Federal Trade Commission (FTC) Commissioner Rohit Chopra to serve as Director of the Consumer Financial P...
June 01, 2020
Experian Dashboard: Many Americans Still Planning Auto Purchase
Experian has created a dashboard to track consumer sentiment during COVID-19. A review of the data shows that 20 percent of Americans a...
March 16, 2020
What Robert Herjavec Learned From Being A Debt Collector
Robert Herjavec, of Shark Tank fame, recently published a blog post titled: "The Basics of Business: What I Learned as a Debt Collector...
January 22, 2020
Why You Should Be Using Service Level Agreements
Over the past 10 years, compliance has become an even more important consideration for companies in the auto finance industry.
One of ...
October 01, 2019
Compliance Training: Make It Personal
I recently came across an article from The Association for Talent Development about Compliance Training. It does a great job of explai...
August 26, 2019
Is your company ready for new CFPB collection call limitations?
The Consumer Finance Protection Bureau is ready to implement new regulations to limit the frequency of collection calls to consumers. ...
June 11, 2019
NAF Review: Lenders Seeking Servicing Transparency
I just spent three days in Plano at the NAF Association’s Non-Prime Automotive Financing Conference. It was attended by many of the le...
May 09, 2019
THE AUDITOR’S ROLE IN A CONSTANTLY CHANGING WORLD
Debbie Venderley, our Director of Internal Audit, Vendor Management and Quality Assurance, will lead a roundtable discussion at this we...
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