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Posts by Corey Brown

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October 11, 2022

Customer Service, Outsourcing

How To Reverse The Continued Drop in Customer Satisfaction

By Corey Brown

According to the American Customer Satisfaction Index (ACSI), American consumers are showing continued dissatisfaction with the level o...

February 17, 2021

Customer Service, Outsourcing, Training & Development

The Growing Importance of the Universal Agent

By Corey Brown

A colleague and friend recently shared an all too familiar story. Shortly after the onset of COVID-19, he had an urgent need to spea...

Giving Back to the Community

We are honored to support local non-profit organizations that help mitigate hunger and food insecurity with compassion for those less fortunate such as Mary’s Kitchen and the North Texas Food Bank.

Mary’s Kitchen is a volunteer organization whose aim is to provide compassionate care for the less fortunate of Orange County, California. All services are conducted in a manner, which preserves dignity. One hundred percent of monetary donations received go directly to maintain the services provided for our guests.

The North Texas Food Bank is committed to a hunger-free, health North Texas and works to close the hunger gap by providing access to nutritious food. Every dollar donated to NTFB provides access to three healthy meals for hungry North Texans, and 94 percent of every dollar goes directly to hunger relief programs.

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Posts by Corey Brown

The Power of Positive Leadership: Strategies for Building a Strong and Motivated Team

Servicing Solutions and The Orangewood Foundation

Balancing Personalized CX With Consumer Privacy Concerns

Giving Back to the Community