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Home » Archive by Category "Uncategorized" (Page 3)
August 24, 2021
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Staffing Leads List of Contact Center Challenges

  • By author-avatar Louis Ochoa
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According to Contact Center Pipeline, contact centers are facing a whole new set of challenges in 2021. In their survey of more than 25...

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July 26, 2021
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Consumers Want Choice, Not Inflexibility, From Contact Centers

  • By author-avatar Andrew Coffey
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As self-service technologies and artificial intelligence tools continue to grow in prominence within the customer experience industry, ...

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July 21, 2021
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Servicing Solutions Adds Industry Veteran Jeremy Hettman

  • By author-avatar Andrew Coffey
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Servicing Solutions is pleased to announce the addition of Jeremy Hettman as Vice President of Sales. Jeremy brings nearly 20 years ...

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May 04, 2021
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CEO Commentary: Subprime Auto Delinquencies On The Rise

  • By author-avatar Louis Ochoa
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According to the Wall Street Journal, 10.9% of subprime borrowers with outstanding auto loans or leases are more than 60 days past due,...

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April 05, 2021
Compliance, Customer Service, Outsourcing, Technology, Training & Development, Uncategorized

Do It Yourself or Do It For Me? A Crucial Contact Center Strategy Consideration

  • By author-avatar Andrew Yudin
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From auto repair or home improvement in our personal lives, to accounting or marketing services in our professional lives, the decision...

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December 22, 2020
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The Roles of Technology and Empathy in The Contact Center

  • By author-avatar Sean Bennett
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We’ve all heard about a wave of emerging technologies that fall under the Artificial Intelligence (AI) and Digital Transformation umbre...

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December 10, 2020
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The Impact of A Relational BPO Partnership

  • By author-avatar Servicing Solutions
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Situation Analysis ThunderRoad Financial is a premier indirect lender in the Powersports industry. Although the company was experien...

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November 30, 2020
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What Type of Relationship Do You Want With a BPO?

  • By author-avatar Andrew Yudin
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In my last blog post, I outlined four fundamental considerations for selecting the right business process outsourcing (BPO) partner for...

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November 16, 2020
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Sean Bennett: Auto Remarketing 40 Under 40 Award Winner

  • By author-avatar Andrew Coffey
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We are excited to announce that our Vice President of Business Technology, Sean Bennett, has been included in Auto Remarketing’s annual...

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October 29, 2020
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What Covid Has Taught Us About Business Continuity Planning

  • By author-avatar Cesar Guzman
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The Covid-19 experience has certainly taught us all many lessons. Perhaps none more important than the need to have a Business Contin...

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Giving Back to the Community

We are honored to support local non-profit organizations that help mitigate hunger and food insecurity with compassion for those less fortunate such as Mary’s Kitchen and the North Texas Food Bank.

Mary’s Kitchen is a volunteer organization whose aim is to provide compassionate care for the less fortunate of Orange County, California. All services are conducted in a manner, which preserves dignity. One hundred percent of monetary donations received go directly to maintain the services provided for our guests.

The North Texas Food Bank is committed to a hunger-free, health North Texas and works to close the hunger gap by providing access to nutritious food. Every dollar donated to NTFB provides access to three healthy meals for hungry North Texans, and 94 percent of every dollar goes directly to hunger relief programs.

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