August 24, 2021 Uncategorized Staffing Leads List of Contact Center Challenges By Louis Ochoa Facebook Twitter Pinterest linkedin Telegram According to Contact Center Pipeline, contact centers are facing a whole new set of challenges in 2021. In their survey of more than 25...Continue reading
July 26, 2021 Uncategorized Consumers Want Choice, Not Inflexibility, From Contact Centers By Andrew Coffey Facebook Twitter Pinterest linkedin Telegram As self-service technologies and artificial intelligence tools continue to grow in prominence within the customer experience industry, ...Continue reading
July 21, 2021 Uncategorized Servicing Solutions Adds Industry Veteran Jeremy Hettman By Andrew Coffey Facebook Twitter Pinterest linkedin Telegram Servicing Solutions is pleased to announce the addition of Jeremy Hettman as Vice President of Sales. Jeremy brings nearly 20 years ...Continue reading
May 04, 2021 Uncategorized CEO Commentary: Subprime Auto Delinquencies On The Rise By Louis Ochoa Facebook Twitter Pinterest linkedin Telegram According to the Wall Street Journal, 10.9% of subprime borrowers with outstanding auto loans or leases are more than 60 days past due,...Continue reading
April 05, 2021 Compliance, Customer Service, Outsourcing, Technology, Training & Development, Uncategorized Do It Yourself or Do It For Me? A Crucial Contact Center Strategy Consideration By Andrew Yudin Facebook Twitter Pinterest linkedin Telegram From auto repair or home improvement in our personal lives, to accounting or marketing services in our professional lives, the decision...Continue reading
December 22, 2020 Uncategorized The Roles of Technology and Empathy in The Contact Center By Sean Bennett Facebook Twitter Pinterest linkedin Telegram We’ve all heard about a wave of emerging technologies that fall under the Artificial Intelligence (AI) and Digital Transformation umbre...Continue reading
December 10, 2020 Uncategorized The Impact of A Relational BPO Partnership By Servicing Solutions Facebook Twitter Pinterest linkedin Telegram Situation Analysis ThunderRoad Financial is a premier indirect lender in the Powersports industry. Although the company was experien...Continue reading
November 30, 2020 Uncategorized What Type of Relationship Do You Want With a BPO? By Andrew Yudin Facebook Twitter Pinterest linkedin Telegram In my last blog post, I outlined four fundamental considerations for selecting the right business process outsourcing (BPO) partner for...Continue reading
November 16, 2020 Uncategorized Sean Bennett: Auto Remarketing 40 Under 40 Award Winner By Andrew Coffey Facebook Twitter Pinterest linkedin Telegram We are excited to announce that our Vice President of Business Technology, Sean Bennett, has been included in Auto Remarketing’s annual...Continue reading
October 29, 2020 Uncategorized What Covid Has Taught Us About Business Continuity Planning By Cesar Guzman Facebook Twitter Pinterest linkedin Telegram The Covid-19 experience has certainly taught us all many lessons. Perhaps none more important than the need to have a Business Contin...Continue reading