The Unbanked Paradox: Progress and Pitfalls
The financial landscape in America is evolving, with recent reports trumpeting a record low in the number of unbanked individuals. At f...
November 15, 2024
Auto Financing
November 04, 2024
ABS East and Money 20/20 Recap
Servicing Solutions recently had the privilege of attending two pivotal financial industry events: ABS East in Miami and Money 20/20 in...
July 30, 2024
Continuous Improvement and Career Advancement
Welcome to the eighth and final installment of our "Cultivating Call Center Excellence" series. In this blog, we will discuss effective...
July 25, 2024
Ethical Considerations in Servicing: Balancing Business Needs and Customer Rights
Welcome to the seventh installment of our "Cultivating Call Center Excellence" series. This blog will explore the ethical consideration...
July 05, 2024
Your servicing partner from Main Street to Wall Street
Loan servicing can often feel like navigating a maze with unexpected twists and turns at every corner. The complexity, the regulations,...
June 25, 2024
Best Practices for Handling Customer Complaints in Loan Servicing
Effective complaint management is crucial for loan servicing companies to maintain customer satisfaction, regulatory compliance, and a ...
June 24, 2024
Building a Strong Partnership: The Key to Successful Embedded Servicing Outsourcing – Part 2
In our previous blog post, we explored the essential questions to consider before embarking on an embedded servicing outsourcing journe...
June 18, 2024
Introducing Lance Harp: Our New Vice President of Loss Mitigation
We are thrilled to welcome Lance Harp as our new Vice President of Loss Mitigation. With his extensive experience in the auto finance i...
June 17, 2024
Effective Repossession Management: Insights from Servicing Solutions’ Matthew Hamilton
In the dynamic world of auto finance, the repossession process plays a crucial role in mitigating risks and protecting lenders' interes...
June 16, 2024
Embedded Servicing as a Service (ESaaS): Optimizing Customer Journeys and Driving Revenue Growth
In the ever-evolving landscape of financial services, lenders are constantly seeking ways to enhance the customer experience while maxi...