May 30, 2025 Auto Financing, Collections, Customer Experience, Customer Service, Loan Servicing, Outsourcing From Collections to Connection – Why Negotiating with Empathy Protects Your Bottom Line and Your Brand By Andrew Coffey Facebook Twitter Pinterest linkedin Telegram In today’s fast-changing financial landscape, collections isn’t just about recovering past-due accounts. It’s about preserving relation...Continue reading
May 25, 2025 Collections, Customer Experience, Customer Service, Embedded Servicing, Embedded Servicing as a Service (ESaaS), Loss Mitigation, Primary Loan Servicing Why Outsourced Loan and Account Servicing Is the Key to Customer-Centric Success By Andrew Coffey Facebook Twitter Pinterest linkedin Telegram In today’s competitive financial landscape, lenders and fintech companies face a balancing act: grow their portfolios, manage risk, and...Continue reading
May 14, 2025 Auto Financing, Backup Loan Servicing, Collections, Customer Experience, Customer Service, Embedded Servicing, Embedded Servicing as a Service (ESaaS), Loan Servicing, Loss Mitigation, Outsourcing, Primary Loan Servicing, Repossession and Remarketing Services, Subprime Auto Loans AFS East 2025 Recap: Driving Innovation in Auto Finance Servicing By Andrew Coffey Facebook Twitter Pinterest linkedin Telegram Another year, another powerful showing at AFS East 2025, and this year’s conference didn’t disappoint. Held in Nashville, the event bro...Continue reading
May 03, 2025 Company News, Customer Experience, Customer Service, Fintech, Loan Servicing, Outsourcing, Repossession and Remarketing Services From Captive Roots to Industry Partner: The Genesis of Servicing Solutions By Andrew Coffey Facebook Twitter Pinterest linkedin Telegram In today’s lending environment, choosing the right loan servicing partner isn’t just about price—it’s about trust, experience, and resu...Continue reading
May 02, 2025 Auto Financing, Capital Market Services, Customer Experience, Loan Servicing, Repossession and Remarketing Services, Subprime Auto Loans Outsourced Auto Loan Servicing: A Scalable, Compliance-Driven Strategy for Lenders Overview By Andrew Coffey Facebook Twitter Pinterest linkedin Telegram Outsourcing auto loan servicing is no longer a back-office decision. For forward-looking lenders and capital partners, it’s a critical ...Continue reading
April 26, 2025 Auto Financing, Collections, Compliance, Contracting, Customer Experience, Customer Service, Embedded Servicing, Embedded Servicing as a Service (ESaaS), Loan Servicing, Subprime Auto Loans Tariffs, Outsourced Services, and Your Business: What’s Really at Stake? By Ditrick Dunn Facebook Twitter Pinterest linkedin Telegram As the global economy evolves, questions about tariffs and their impact on business are increasingly common—especially for lenders and ...Continue reading
February 19, 2025 Auto Financing, Collections, Company News, Customer Experience, Customer Service, Loan Servicing, Training & Development The Star Standard: How Our Leadership Guru Transforms Servicing Teams By Andrew Coffey Facebook Twitter Pinterest linkedin Telegram In the world of loan servicing, success isn’t just about having the right technology or the most efficient processes—it’s about people....Continue reading
January 03, 2025 Auto Financing, Collections, Customer Experience, Loan Servicing, Loss Mitigation Rescue and Revive: Strategic Loss Mitigation Approaches for Distressed Consumer and Auto Portfolios By Andrew Coffey Facebook Twitter Pinterest linkedin Telegram The Growing Importance of Loss Mitigation in Consumer and Auto Lending In today's dynamic economic landscape, loss mitigation has beco...Continue reading
November 15, 2024 Auto Financing, Collections, Customer Experience, Uncategorized The Unbanked Paradox: Progress and Pitfalls By Andrew Coffey Facebook Twitter Pinterest linkedin Telegram The financial landscape in America is evolving, with recent reports trumpeting a record low in the number of unbanked individuals. At f...Continue reading
August 12, 2024 Backup Loan Servicing, Customer Experience, Customer Service, Embedded Servicing, Embedded Servicing as a Service (ESaaS), Loan Servicing, Outsourcing, Primary Loan Servicing, Repossession and Remarketing Services, Subprime Auto Loans Redefining Loan Servicing: A Fresh Approach with Servicing Solutions By Andrew Coffey Facebook Twitter Pinterest linkedin Telegram The current state of the loan servicing industry faces significant challenges, primarily due to a reliance on sales-driven leadership t...Continue reading