July 10, 2024 Collections, Customer Experience, Customer Service, Embedded Servicing as a Service (ESaaS), Primary Loan Servicing Laying the Groundwork: Essential Skills for Customer Service Excellence By Andrew Coffey Facebook Twitter Pinterest linkedin Telegram Welcome to the first installment of our "Cultivating Call Center Excellence" series. Today, we're diving into the foundational skills t...Continue reading
July 05, 2024 ABS, Auto Financing, Capital Market Services, Collections, Compliance, Customer Experience, Embedded Servicing as a Service (ESaaS) Your servicing partner from Main Street to Wall Street By Andrew Coffey Facebook Twitter Pinterest linkedin Telegram Loan servicing can often feel like navigating a maze with unexpected twists and turns at every corner. The complexity, the regulations,...Continue reading
June 24, 2024 Auto Financing, Collections, Compliance, Embedded Servicing, Embedded Servicing as a Service (ESaaS) Building a Strong Partnership: The Key to Successful Embedded Servicing Outsourcing – Part 2 By Andrew Coffey Facebook Twitter Pinterest linkedin Telegram In our previous blog post, we explored the essential questions to consider before embarking on an embedded servicing outsourcing journe...Continue reading
June 16, 2024 Auto Financing, Capital Market Services, Collections, Compliance, Customer Experience, Customer Service, Embedded Servicing, Embedded Servicing as a Service (ESaaS), Subprime Auto Loans Embedded Servicing as a Service (ESaaS): Optimizing Customer Journeys and Driving Revenue Growth By Andrew Coffey Facebook Twitter Pinterest linkedin Telegram In the ever-evolving landscape of financial services, lenders are constantly seeking ways to enhance the customer experience while maxi...Continue reading