Primary Loan Servicing

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July 11, 2024

Customer Experience, Customer Service, Embedded Servicing, Embedded Servicing as a Service (ESaaS), Outsourcing, Primary Loan Servicing, Training & Development

Elevating Your Interactions: Mastering Advanced Communication Skills

By Andrew Coffey

Welcome back to our "Cultivating Call Center Excellence" series. In this second installment, we're taking a deeper dive into advanced c...

July 10, 2024

Collections, Customer Experience, Customer Service, Embedded Servicing as a Service (ESaaS), Primary Loan Servicing

Laying the Groundwork: Essential Skills for Customer Service Excellence

By Andrew Coffey

Welcome to the first installment of our "Cultivating Call Center Excellence" series. Today, we're diving into the foundational skills t...

Giving Back to the Community

In alignment with our ongoing commitment to community and environmental stewardship, Servicing Solutions hosted a meaningful Earth Day event this year at Bolsa Chica State Beach.

On a sunny California morning, employees from our local office teamed up with Surfrider Foundation North Orange County for a beach clean-up event to demonstrate our dedication to making a positive impact on the planet.

Feedback from employees suggests that the beach clean-up was well-received and provided a fulfilling way to give back to the community while fostering a culture of sustainability within the company.