July 18, 2024 ABS, Backup Loan Servicing, Capital Market Services, Loan Servicing, Primary Loan Servicing Unlocking High-Yield Opportunities: The Power of Our Capital Market Partnership Program By Andrew Coffey Facebook Twitter Pinterest linkedin Telegram The private credit market continues to demonstrate remarkable growth and resilience, offering attractive opportunities for investors se...Continue reading
July 12, 2024 Compliance, Customer Experience, Customer Service, Embedded Servicing, Outsourcing, Primary Loan Servicing Tackling Challenges: Mastering Problem-Solving and Conflict Resolution By Andrew Coffey Facebook Twitter Pinterest linkedin Telegram Welcome back to our "Cultivating Call Center Excellence" series. In this third installment, we're focusing on problem-solving and confl...Continue reading
July 11, 2024 Customer Experience, Customer Service, Embedded Servicing, Embedded Servicing as a Service (ESaaS), Outsourcing, Primary Loan Servicing, Training & Development Elevating Your Interactions: Mastering Advanced Communication Skills By Andrew Coffey Facebook Twitter Pinterest linkedin Telegram Welcome back to our "Cultivating Call Center Excellence" series. In this second installment, we're taking a deeper dive into advanced c...Continue reading
July 10, 2024 Collections, Customer Experience, Customer Service, Embedded Servicing as a Service (ESaaS), Primary Loan Servicing Laying the Groundwork: Essential Skills for Customer Service Excellence By Andrew Coffey Facebook Twitter Pinterest linkedin Telegram Welcome to the first installment of our "Cultivating Call Center Excellence" series. Today, we're diving into the foundational skills t...Continue reading