June 19, 2025
Capital Market Services, Collections, Customer Service, Embedded Servicing as a Service (ESaaS), Equipment Finance, finance trends, Loan Servicing, Loss Mitigation, Outsourcing

When Equipment Loans Fall Behind, Who Has Your Back? Rising Delinquencies Signal a Critical Moment for Lenders and Investors

In May, 60-plus-day delinquencies in equipment loan and lease ABS surged by 34 basis points, according to KBRA’s Equipment Loan & L...

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Andrew Coffey, Ditrick Dunn, AFS East
May 14, 2025
Auto Financing, Backup Loan Servicing, Collections, Customer Experience, Customer Service, Embedded Servicing, Embedded Servicing as a Service (ESaaS), Loan Servicing, Loss Mitigation, Outsourcing, Primary Loan Servicing, Repossession and Remarketing Services, Subprime Auto Loans

AFS East 2025 Recap: Driving Innovation in Auto Finance Servicing

Another year, another powerful showing at AFS East 2025, and this year’s conference didn’t disappoint. Held in Nashville, the event bro...

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August 12, 2024
Backup Loan Servicing, Customer Experience, Customer Service, Embedded Servicing, Embedded Servicing as a Service (ESaaS), Loan Servicing, Outsourcing, Primary Loan Servicing, Repossession and Remarketing Services, Subprime Auto Loans

Redefining Loan Servicing: A Fresh Approach with Servicing Solutions

The current state of the loan servicing industry faces significant challenges, primarily due to a reliance on sales-driven leadership t...

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July 22, 2024
Collections, Compliance, Customer Experience, Customer Service, Embedded Servicing, Embedded Servicing as a Service (ESaaS), Fintech, Loan Servicing, Outsourcing, Primary Loan Servicing, Training & Development

Mastering Collections Techniques: Advanced Strategies for Success

Welcome to the sixth installment of our "Cultivating Call Center Excellence" series. In this blog, Andrew delves into advanced collecti...

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