May 30, 2025 Auto Financing, Collections, Customer Experience, Customer Service, Loan Servicing, Outsourcing From Collections to Connection – Why Negotiating with Empathy Protects Your Bottom Line and Your Brand By Andrew Coffey Facebook Twitter Pinterest linkedin Telegram In today’s fast-changing financial landscape, collections isn’t just about recovering past-due accounts. It’s about preserving relation...Continue reading
May 14, 2025 Auto Financing, Backup Loan Servicing, Collections, Customer Experience, Customer Service, Embedded Servicing, Embedded Servicing as a Service (ESaaS), Loan Servicing, Loss Mitigation, Outsourcing, Primary Loan Servicing, Repossession and Remarketing Services, Subprime Auto Loans AFS East 2025 Recap: Driving Innovation in Auto Finance Servicing By Andrew Coffey Facebook Twitter Pinterest linkedin Telegram Another year, another powerful showing at AFS East 2025, and this year’s conference didn’t disappoint. Held in Nashville, the event bro...Continue reading
May 14, 2025 ABS, Backup Loan Servicing, Capital Market Services, finance trends, Loan Servicing, Outsourcing, Primary Loan Servicing DealCatalyst 2025 Recap: Private Credit & Direct Lending Trends from Nashville By Andrew Coffey Facebook Twitter Pinterest linkedin Telegram The 2025 DealCatalyst Private Credit Direct Lending Conference in Nashville was a powerful reminder of how fast the private credit spac...Continue reading
May 09, 2025 Collections, Compliance, Embedded Servicing, Embedded Servicing as a Service (ESaaS), Fintech, Loan Servicing, Loss Mitigation, Outsourcing, Repossession and Remarketing Services CRS 2025 Recap: Key Trends in Collections, Recovery & Outsourced Servicing By Andrew Coffey Facebook Twitter Pinterest linkedin Telegram The 2025 Collection and Recovery Solutions (CRS) Conference in Las Vegas delivered exactly what our industry needs—sharp insights, real...Continue reading
May 03, 2025 Company News, Customer Experience, Customer Service, Fintech, Loan Servicing, Outsourcing, Repossession and Remarketing Services From Captive Roots to Industry Partner: The Genesis of Servicing Solutions By Andrew Coffey Facebook Twitter Pinterest linkedin Telegram In today’s lending environment, choosing the right loan servicing partner isn’t just about price—it’s about trust, experience, and resu...Continue reading
August 12, 2024 Backup Loan Servicing, Customer Experience, Customer Service, Embedded Servicing, Embedded Servicing as a Service (ESaaS), Loan Servicing, Outsourcing, Primary Loan Servicing, Repossession and Remarketing Services, Subprime Auto Loans Redefining Loan Servicing: A Fresh Approach with Servicing Solutions By Andrew Coffey Facebook Twitter Pinterest linkedin Telegram The current state of the loan servicing industry faces significant challenges, primarily due to a reliance on sales-driven leadership t...Continue reading
July 30, 2024 Auto Financing, Collections, Customer Experience, Loan Servicing, Outsourcing, Training & Development Continuous Improvement and Career Advancement By Andrew Coffey Facebook Twitter Pinterest linkedin Telegram Welcome to the eighth and final installment of our "Cultivating Call Center Excellence" series. In this blog, we will discuss effective...Continue reading
July 25, 2024 Auto Financing, Collections, Customer Experience, Customer Service, Embedded Servicing, Embedded Servicing as a Service (ESaaS), Loan Servicing, Outsourcing, Primary Loan Servicing Ethical Considerations in Servicing: Balancing Business Needs and Customer Rights By Andrew Coffey Facebook Twitter Pinterest linkedin Telegram Welcome to the seventh installment of our "Cultivating Call Center Excellence" series. This blog will explore the ethical consideration...Continue reading
July 22, 2024 Collections, Compliance, Customer Experience, Customer Service, Embedded Servicing, Embedded Servicing as a Service (ESaaS), Fintech, Loan Servicing, Outsourcing, Primary Loan Servicing, Training & Development Mastering Collections Techniques: Advanced Strategies for Success By Andrew Coffey Facebook Twitter Pinterest linkedin Telegram Welcome to the sixth installment of our "Cultivating Call Center Excellence" series. In this blog, Andrew delves into advanced collecti...Continue reading
July 12, 2024 Compliance, Customer Experience, Customer Service, Embedded Servicing, Outsourcing, Primary Loan Servicing Tackling Challenges: Mastering Problem-Solving and Conflict Resolution By Andrew Coffey Facebook Twitter Pinterest linkedin Telegram Welcome back to our "Cultivating Call Center Excellence" series. In this third installment, we're focusing on problem-solving and confl...Continue reading