July 07, 2025 Auto Financing, Loan Servicing, Loss Mitigation, Primary Loan Servicing, Remarketing, Repossession and Remarketing Services, Subprime Auto Loans, Uncategorized End-to-End Asset Recovery: Skip-Tracing, Repossession & Remarketing By Andrew Coffey Facebook Twitter Pinterest linkedin Telegram Your team just hit a dead end: the borrower’s last known address checks out, but the vehicle is gone and the phone number’s gone bad. Y...Continue reading
June 27, 2025 Auto Financing, Collections, Contracting, Customer Experience, Customer Service, Embedded Servicing, Embedded Servicing as a Service (ESaaS), Loan Servicing, Loss Mitigation, Outsourcing, Repossession and Remarketing Services, Subprime Auto Loans Outsourced Auto Servicing: The Remedy for Your Portfolio’s Pain Points By Andrew Coffey Facebook Twitter Pinterest linkedin Telegram Outsourced Auto Servicing: The Remedy for Your Portfolio’s Pain Points Lenders who manage auto portfolios in-house are feeling the squ...Continue reading
June 16, 2025 Auto Financing, Collections, Loan Servicing, Subprime Auto Loans Driving Forward: How Smart Servicing Can Help Lenders Navigate the Rising Tide of Auto Loan Delinquencies By Andrew Coffey Facebook Twitter Pinterest linkedin Telegram Auto loan delinquencies are reaching historic highs — but smart, empathetic servicing can be the difference between charge-offs and rec...Continue reading
June 11, 2025 Loan Servicing, Repossession and Remarketing Services, Subprime Auto Loans The Repo Surge Is Real: Why Now Is the Time to Rethink Your Recovery Strategy By Andrew Coffey Facebook Twitter Pinterest linkedin Telegram The Repo Surge Is Real: Why Now Is the Time to Rethink Your Recovery Strategy With repossession assignments up 50% year over year, len...Continue reading
May 14, 2025 Auto Financing, Backup Loan Servicing, Collections, Customer Experience, Customer Service, Embedded Servicing, Embedded Servicing as a Service (ESaaS), Loan Servicing, Loss Mitigation, Outsourcing, Primary Loan Servicing, Repossession and Remarketing Services, Subprime Auto Loans AFS East 2025 Recap: Driving Innovation in Auto Finance Servicing By Andrew Coffey Facebook Twitter Pinterest linkedin Telegram Another year, another powerful showing at AFS East 2025, and this year’s conference didn’t disappoint. Held in Nashville, the event bro...Continue reading
May 02, 2025 Auto Financing, Capital Market Services, Customer Experience, Loan Servicing, Repossession and Remarketing Services, Subprime Auto Loans Outsourced Auto Loan Servicing: A Scalable, Compliance-Driven Strategy for Lenders Overview By Andrew Coffey Facebook Twitter Pinterest linkedin Telegram Outsourcing auto loan servicing is no longer a back-office decision. For forward-looking lenders and capital partners, it’s a critical ...Continue reading
April 26, 2025 Auto Financing, Collections, Compliance, Contracting, Customer Experience, Customer Service, Embedded Servicing, Embedded Servicing as a Service (ESaaS), Loan Servicing, Subprime Auto Loans Tariffs, Outsourced Services, and Your Business: What’s Really at Stake? By Ditrick Dunn Facebook Twitter Pinterest linkedin Telegram As the global economy evolves, questions about tariffs and their impact on business are increasingly common—especially for lenders and ...Continue reading
March 17, 2025 Loan Servicing, Repossession and Remarketing Services, Subprime Auto Loans Lucky to Serve: Finding Gold in Every Vertical of Servicing Solutions By Andrew Coffey Facebook Twitter Pinterest linkedin Telegram St. Patrick’s Day reminds us of the magic in the little things—four-leaf clovers, pots of gold, and, yes, exceptional servicing solutio...Continue reading
August 12, 2024 Backup Loan Servicing, Customer Experience, Customer Service, Embedded Servicing, Embedded Servicing as a Service (ESaaS), Loan Servicing, Outsourcing, Primary Loan Servicing, Repossession and Remarketing Services, Subprime Auto Loans Redefining Loan Servicing: A Fresh Approach with Servicing Solutions By Andrew Coffey Facebook Twitter Pinterest linkedin Telegram The current state of the loan servicing industry faces significant challenges, primarily due to a reliance on sales-driven leadership t...Continue reading
July 18, 2024 Collections, Customer Experience, Customer Service, Embedded Servicing, Subprime Auto Loans, Training & Development Transitioning to Collections: Skills, Mindset, and Metrics By Andrew Coffey Facebook Twitter Pinterest linkedin Telegram Welcome back to our " Cultivating Call Center Excellence" series. In this fifth installment, we're focusing on the transition from cust...Continue reading