August 12, 2024 Backup Loan Servicing, Customer Experience, Customer Service, Embedded Servicing, Embedded Servicing as a Service (ESaaS), Loan Servicing, Outsourcing, Primary Loan Servicing, Repossession and Remarketing Services, Subprime Auto Loans Redefining Loan Servicing: A Fresh Approach with Servicing Solutions By Andrew Coffey Facebook Twitter Pinterest linkedin Telegram The current state of the loan servicing industry faces significant challenges, primarily due to a reliance on sales-driven leadership t...Continue reading
July 18, 2024 Collections, Customer Experience, Customer Service, Embedded Servicing, Subprime Auto Loans, Training & Development Transitioning to Collections: Skills, Mindset, and Metrics By Andrew Coffey Facebook Twitter Pinterest linkedin Telegram Welcome back to our " Cultivating Call Center Excellence" series. In this fifth installment, we're focusing on the transition from cust...Continue reading
July 09, 2024 Collections, Customer Experience, Customer Service, Subprime Auto Loans Nurturing Success: A Comprehensive Guide to Developing Call Center Talent- Blog Series By Andrew Coffey Facebook Twitter Pinterest linkedin Telegram Welcome to our groundbreaking blog series, "Cultivating Call Center Excellence." In this multi-part journey, ...Continue reading
June 18, 2024 Auto Financing, Loan Servicing, Outsourcing, Remarketing, Repossession and Remarketing Services, Subprime Auto Loans Introducing Lance Harp: Our New Vice President of Loss Mitigation By Andrew Coffey Facebook Twitter Pinterest linkedin Telegram We are thrilled to welcome Lance Harp as our new Vice President of Loss Mitigation. With his extensive experience in the auto finance i...Continue reading
June 16, 2024 Auto Financing, Capital Market Services, Collections, Compliance, Customer Experience, Customer Service, Embedded Servicing, Embedded Servicing as a Service (ESaaS), Subprime Auto Loans Embedded Servicing as a Service (ESaaS): Optimizing Customer Journeys and Driving Revenue Growth By Andrew Coffey Facebook Twitter Pinterest linkedin Telegram In the ever-evolving landscape of financial services, lenders are constantly seeking ways to enhance the customer experience while maxi...Continue reading
June 13, 2024 Auto Financing, Collections, Company News, Loan Servicing, Press Release, Remarketing, Subprime Auto Loans SubPrime Auto Finance News, Special Finance 175 Honoree By Andrew Coffey Facebook Twitter Pinterest linkedin Telegram We are thrilled and honored to announce that we have been recognized as one of the honorees in the SubPrime Auto Finance News, Special ...Continue reading
August 11, 2023 Customer Experience, Subprime Auto Loans Enhancing Ancillary Product Cancellations through Collaboration By Andrew Coffey Facebook Twitter Pinterest linkedin Telegram In the dynamic world of auto financing, ancillary products play a pivotal role. These are supplementary offerings such as credit insura...Continue reading
August 04, 2023 Customer Experience, Subprime Auto Loans Interview: Andrew Coffey on APR and Credit Health By Adrian Frattini Facebook Twitter Pinterest linkedin Telegram To many, August is known as the peak season to purchase a new or used vehicle. Dealerships are clearing out their inventory to make roo...Continue reading
June 16, 2023 Collections, Company News, Compliance, Customer Experience, Customer Service, Outsourcing, Subprime Auto Loans Interview: Andrew Coffey Talks NAF Non-Prime Auto Financing Conference By Adrian Frattini Facebook Twitter Pinterest linkedin Telegram Last week, Servicing Solutions attended the NAF Association’s 27th Annual Non-Prime Auto Financing Conference in Plano, TX. Our Chief R...Continue reading
May 25, 2023 Customer Experience, Customer Service, Subprime Auto Loans Upgrade Your Customer Journey: Strategies for Servicing Subprime Auto Loans By Andrew Coffey Facebook Twitter Pinterest linkedin Telegram Subprime Auto Loans pose a higher risk of default, making it critical for lenders to leverage effective loan servicing strategies. In t...Continue reading