May 19, 2025 Backup Loan Servicing, Collections, Compliance, Contracting, Equipment Finance, finance trends, Fintech, Loan Servicing, Primary Loan Servicing Navigating Economic Crosswinds in 2025: What Equipment Finance Providers Should Watch By Andrew Coffey Facebook Twitter Pinterest linkedin Telegram The Federal Reserve Bank of Chicago’s recent economic outlook, presented by Principal Business Economist Martin Lavelle at the Equipmen...Continue reading
January 03, 2025 Auto Financing, Collections, Customer Experience, Loan Servicing, Loss Mitigation Rescue and Revive: Strategic Loss Mitigation Approaches for Distressed Consumer and Auto Portfolios By Andrew Coffey Facebook Twitter Pinterest linkedin Telegram The Growing Importance of Loss Mitigation in Consumer and Auto Lending In today's dynamic economic landscape, loss mitigation has beco...Continue reading
November 15, 2024 Auto Financing, Collections, Customer Experience, Uncategorized The Unbanked Paradox: Progress and Pitfalls By Andrew Coffey Facebook Twitter Pinterest linkedin Telegram The financial landscape in America is evolving, with recent reports trumpeting a record low in the number of unbanked individuals. At f...Continue reading
November 04, 2024 ABS, Auto Financing, Capital Market Services, Company News ABS East and Money 20/20 Recap By Ditrick Dunn Facebook Twitter Pinterest linkedin Telegram Servicing Solutions recently had the privilege of attending two pivotal financial industry events: ABS East in Miami and Money 20/20 in...Continue reading
August 12, 2024 Backup Loan Servicing, Customer Experience, Customer Service, Embedded Servicing, Embedded Servicing as a Service (ESaaS), Loan Servicing, Outsourcing, Primary Loan Servicing, Repossession and Remarketing Services, Subprime Auto Loans Redefining Loan Servicing: A Fresh Approach with Servicing Solutions By Andrew Coffey Facebook Twitter Pinterest linkedin Telegram The current state of the loan servicing industry faces significant challenges, primarily due to a reliance on sales-driven leadership t...Continue reading
July 25, 2024 Auto Financing, Collections, Customer Experience, Customer Service, Embedded Servicing, Embedded Servicing as a Service (ESaaS), Loan Servicing, Outsourcing, Primary Loan Servicing Ethical Considerations in Servicing: Balancing Business Needs and Customer Rights By Andrew Coffey Facebook Twitter Pinterest linkedin Telegram Welcome to the seventh installment of our "Cultivating Call Center Excellence" series. This blog will explore the ethical consideration...Continue reading
July 11, 2024 Customer Experience, Customer Service, Embedded Servicing, Embedded Servicing as a Service (ESaaS), Outsourcing, Primary Loan Servicing, Training & Development Elevating Your Interactions: Mastering Advanced Communication Skills By Andrew Coffey Facebook Twitter Pinterest linkedin Telegram Welcome back to our "Cultivating Call Center Excellence" series. In this second installment, we're taking a deeper dive into advanced c...Continue reading
July 10, 2024 Collections, Customer Experience, Customer Service, Embedded Servicing as a Service (ESaaS), Primary Loan Servicing Laying the Groundwork: Essential Skills for Customer Service Excellence By Andrew Coffey Facebook Twitter Pinterest linkedin Telegram Welcome to the first installment of our "Cultivating Call Center Excellence" series. Today, we're diving into the foundational skills t...Continue reading
July 09, 2024 Collections, Customer Experience, Customer Service, Subprime Auto Loans Nurturing Success: A Comprehensive Guide to Developing Call Center Talent- Blog Series By Andrew Coffey Facebook Twitter Pinterest linkedin Telegram Welcome to our groundbreaking blog series, "Cultivating Call Center Excellence." In this multi-part journey, ...Continue reading
June 24, 2024 Auto Financing, Collections, Compliance, Embedded Servicing, Embedded Servicing as a Service (ESaaS) Building a Strong Partnership: The Key to Successful Embedded Servicing Outsourcing – Part 2 By Andrew Coffey Facebook Twitter Pinterest linkedin Telegram In our previous blog post, we explored the essential questions to consider before embarking on an embedded servicing outsourcing journe...Continue reading