July 24, 2025 Auto Financing, Backup Loan Servicing, Collections, Embedded Servicing as a Service (ESaaS), Loan Servicing, Loss Mitigation, Outsourcing, Primary Loan Servicing, Repossession and Remarketing Services, Subprime Auto Loans Economic Pressures Are Mounting: What Smart Auto Loan Servicing Looks Like in 2025 By Andrew Coffey Facebook Twitter Pinterest linkedin Telegram Economic Pressures Are Mounting: What Smart Auto Loan Servicing Looks Like in 2025 At Servi...Continue reading
June 19, 2025 Capital Market Services, Collections, Customer Service, Embedded Servicing as a Service (ESaaS), Equipment Finance, finance trends, Loan Servicing, Loss Mitigation, Outsourcing When Equipment Loans Fall Behind, Who Has Your Back? Rising Delinquencies Signal a Critical Moment for Lenders and Investors By Andrew Coffey Facebook Twitter Pinterest linkedin Telegram In May, 60-plus-day delinquencies in equipment loan and lease ABS surged by 34 basis points, according to KBRA’s Equipment Loan & L...Continue reading
May 03, 2025 Company News, Customer Experience, Customer Service, Fintech, Loan Servicing, Outsourcing, Repossession and Remarketing Services From Captive Roots to Industry Partner: The Genesis of Servicing Solutions By Andrew Coffey Facebook Twitter Pinterest linkedin Telegram In today’s lending environment, choosing the right loan servicing partner isn’t just about price—it’s about trust, experience, and resu...Continue reading
May 02, 2025 Auto Financing, Capital Market Services, Customer Experience, Loan Servicing, Repossession and Remarketing Services, Subprime Auto Loans Outsourced Auto Loan Servicing: A Scalable, Compliance-Driven Strategy for Lenders Overview By Andrew Coffey Facebook Twitter Pinterest linkedin Telegram Outsourcing auto loan servicing is no longer a back-office decision. For forward-looking lenders and capital partners, it’s a critical ...Continue reading
March 17, 2025 Loan Servicing, Repossession and Remarketing Services, Subprime Auto Loans Lucky to Serve: Finding Gold in Every Vertical of Servicing Solutions By Andrew Coffey Facebook Twitter Pinterest linkedin Telegram St. Patrick’s Day reminds us of the magic in the little things—four-leaf clovers, pots of gold, and, yes, exceptional servicing solutio...Continue reading
November 15, 2024 Auto Financing, Collections, Customer Experience, Uncategorized The Unbanked Paradox: Progress and Pitfalls By Andrew Coffey Facebook Twitter Pinterest linkedin Telegram The financial landscape in America is evolving, with recent reports trumpeting a record low in the number of unbanked individuals. At f...Continue reading
August 12, 2024 Backup Loan Servicing, Customer Experience, Customer Service, Embedded Servicing, Embedded Servicing as a Service (ESaaS), Loan Servicing, Outsourcing, Primary Loan Servicing, Repossession and Remarketing Services, Subprime Auto Loans Redefining Loan Servicing: A Fresh Approach with Servicing Solutions By Andrew Coffey Facebook Twitter Pinterest linkedin Telegram The current state of the loan servicing industry faces significant challenges, primarily due to a reliance on sales-driven leadership t...Continue reading
July 25, 2024 Auto Financing, Collections, Customer Experience, Customer Service, Embedded Servicing, Embedded Servicing as a Service (ESaaS), Loan Servicing, Outsourcing, Primary Loan Servicing Ethical Considerations in Servicing: Balancing Business Needs and Customer Rights By Andrew Coffey Facebook Twitter Pinterest linkedin Telegram Welcome to the seventh installment of our "Cultivating Call Center Excellence" series. This blog will explore the ethical consideration...Continue reading
July 11, 2024 Customer Experience, Customer Service, Embedded Servicing, Embedded Servicing as a Service (ESaaS), Outsourcing, Primary Loan Servicing, Training & Development Elevating Your Interactions: Mastering Advanced Communication Skills By Andrew Coffey Facebook Twitter Pinterest linkedin Telegram Welcome back to our "Cultivating Call Center Excellence" series. In this second installment, we're taking a deeper dive into advanced c...Continue reading
July 09, 2024 Collections, Customer Experience, Customer Service, Subprime Auto Loans Nurturing Success: A Comprehensive Guide to Developing Call Center Talent- Blog Series By Andrew Coffey Facebook Twitter Pinterest linkedin Telegram Welcome to our groundbreaking blog series, "Cultivating Call Center Excellence." In this multi-part journey, ...Continue reading