Tag Archives: primary loan servicing

Home » Posts Tagged "primary loan servicing"

June 19, 2025

Capital Market Services, Collections, Customer Service, Embedded Servicing as a Service (ESaaS), Equipment Finance, finance trends, Loan Servicing, Loss Mitigation, Outsourcing

When Equipment Loans Fall Behind, Who Has Your Back? Rising Delinquencies Signal a Critical Moment for Lenders and Investors

By Andrew Coffey

In May, 60-plus-day delinquencies in equipment loan and lease ABS surged by 34 basis points, according to KBRA’s Equipment Loan & L...

May 03, 2025

Company News, Customer Experience, Customer Service, Fintech, Loan Servicing, Outsourcing, Repossession and Remarketing Services

From Captive Roots to Industry Partner: The Genesis of Servicing Solutions

By Andrew Coffey

In today’s lending environment, choosing the right loan servicing partner isn’t just about price—it’s about trust, experience, and resu...

May 02, 2025

Auto Financing, Capital Market Services, Customer Experience, Loan Servicing, Repossession and Remarketing Services, Subprime Auto Loans

Outsourced Auto Loan Servicing: A Scalable, Compliance-Driven Strategy for Lenders Overview

By Andrew Coffey

Outsourcing auto loan servicing is no longer a back-office decision. For forward-looking lenders and capital partners, it’s a critical ...

March 17, 2025

Loan Servicing, Repossession and Remarketing Services, Subprime Auto Loans

Lucky to Serve: Finding Gold in Every Vertical of Servicing Solutions

By Andrew Coffey

St. Patrick’s Day reminds us of the magic in the little things—four-leaf clovers, pots of gold, and, yes, exceptional servicing solutio...

November 15, 2024

Auto Financing, Collections, Customer Experience, Uncategorized

The Unbanked Paradox: Progress and Pitfalls

By Andrew Coffey

The financial landscape in America is evolving, with recent reports trumpeting a record low in the number of unbanked individuals. At f...

August 12, 2024

Backup Loan Servicing, Customer Experience, Customer Service, Embedded Servicing, Embedded Servicing as a Service (ESaaS), Loan Servicing, Outsourcing, Primary Loan Servicing, Repossession and Remarketing Services, Subprime Auto Loans

Redefining Loan Servicing: A Fresh Approach with Servicing Solutions

By Andrew Coffey

The current state of the loan servicing industry faces significant challenges, primarily due to a reliance on sales-driven leadership t...

July 25, 2024

Auto Financing, Collections, Customer Experience, Customer Service, Embedded Servicing, Embedded Servicing as a Service (ESaaS), Loan Servicing, Outsourcing, Primary Loan Servicing

Ethical Considerations in Servicing: Balancing Business Needs and Customer Rights

By Andrew Coffey

Welcome to the seventh installment of our "Cultivating Call Center Excellence" series. This blog will explore the ethical consideration...

July 11, 2024

Customer Experience, Customer Service, Embedded Servicing, Embedded Servicing as a Service (ESaaS), Outsourcing, Primary Loan Servicing, Training & Development

Elevating Your Interactions: Mastering Advanced Communication Skills

By Andrew Coffey

Welcome back to our "Cultivating Call Center Excellence" series. In this second installment, we're taking a deeper dive into advanced c...

July 09, 2024

Collections, Customer Experience, Customer Service, Subprime Auto Loans

Nurturing Success: A Comprehensive Guide to Developing Call Center Talent- Blog Series

By Andrew Coffey

Welcome to our groundbreaking blog series, "Cultivating Call Center Excellence." In this multi-part journey, ...

July 05, 2024

ABS, Auto Financing, Capital Market Services, Collections, Compliance, Customer Experience, Embedded Servicing as a Service (ESaaS)

Your servicing partner from Main Street to Wall Street

By Andrew Coffey

Loan servicing can often feel like navigating a maze with unexpected twists and turns at every corner. The complexity, the regulations,...

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Giving Back to the Community

In alignment with our ongoing commitment to community and environmental stewardship, Servicing Solutions hosted a meaningful Earth Day event this year at Bolsa Chica State Beach.

On a sunny California morning, employees from our local office teamed up with Surfrider Foundation North Orange County for a beach clean-up event to demonstrate our dedication to making a positive impact on the planet.

Feedback from employees suggests that the beach clean-up was well-received and provided a fulfilling way to give back to the community while fostering a culture of sustainability within the company.