The 2025 Collection and Recovery Solutions (CRS) Conference in Las Vegas delivered exactly what our industry needs—sharp insights, real conversations, and meaningful connections. As a leading provider of outsourced loan servicing, repossession and remarketing, and backup servicing, Servicing Solutions was proud to attend and engage with some of the brightest minds in collections and recovery.
This year’s CRS event highlighted a few key themes that align closely with our core capabilities:
1. Rising Demand for Specialized Outsourced Servicing
From charge-off portfolios to early-stage delinquencies, the need for experienced, compliant, and responsive third-party servicing continues to grow. Lenders are seeking partners who can manage the full servicing lifecycle—from first contact to final recovery—without sacrificing compliance or customer experience.
2. Data-Driven Recovery Strategies
The sessions emphasized the importance of predictive analytics, intelligent skip tracing, and integrated recovery tech. Our team at Servicing Solutions continues to invest in smarter tools and trained investigators to drive efficient and ethical asset recovery—and it was clear we’re not alone in seeing data as the new engine of collections.
3. Regulatory Readiness and Transparency
As always, compliance took center stage. From credit reporting practices to consumer communication protocols, regulators and clients alike are holding servicers to higher standards. Our conversations with peers and clients reinforced the value of working with a servicing partner that prioritizes transparency and governance across every step.
4. Stronger Collaboration Between Servicers and Technology Providers
One encouraging trend was the deeper collaboration between tech firms and service providers. From CRMs to payment platforms and repo networks, lenders want integrated ecosystems. That’s why we continue to build relationships with fintech and platform partners—to deliver connected servicing solutions that scale.
What’s Next? Let’s Talk.
If we didn’t get a chance to connect at CRS 2025, we’d still love to hear from you. Whether you’re seeking help with delinquency management, portfolio servicing, or looking for a trusted backup servicer, we’re ready to help you strengthen your collections and recovery strategy.
👉 Reach out to us at sales@servicingsolutions.com
👉 Or schedule a meeting directly: Meeting Link
Here’s to strong partnerships and even stronger recoveries.