Debt Collection During An Inflationary Economy
The New York Federal Reserve recently reported that household debt climbed to $15.8 trillion in the first quarter of 2022. This represe...
July 05, 2022
News & Blog
June 23, 2022
The Bilingual Customer Experience: It’s About More Than Just Language
From 2010-2020, the buying power of Hispanic Americans grew by 87%, compared to 51% for non-Hispanic consumers. It’s no secret that Sp...
June 14, 2022
Customer Service Is Still Not Human Enough
As the race towards automation and efficiency through the use of AI self-service tools continues in customer contact centers, the consu...
June 06, 2022
Subprime Loan Delinquencies on the Rise
According to Equifax, 11.3% of subprime borrowers’ personal loans and lines of credit were at least 60 days delinquent in March of this...
May 11, 2022
Rise In Fintech Lending Creates Opportunity and Risk
Fintech is undoubtedly one of the fasting growing global industries. Once known as “disruptors”, the companies that make up this vibra...
April 28, 2022
The Benefits of Returning To the Physical Office
The debate over whether to have employees return to the office has been one of the most widely discussed business topics of the past fe...
March 07, 2022
The Benefits of a Nearshore/Domestic Contact Center Blend
The demand for nearshore contact center support has grown significantly in recent years, according to organizations such as Forrester R...
February 21, 2022
As Consumer Debt Rises, Have a Collections Action Plan
According to the Federal Reserve Bank of New York, total U.S. household debt grew by more than $1 trillion to a total of $15.6 trillion...
February 02, 2022
Why Empathetic Leadership Makes Good Business Sense
The business climate of 2021 will long be known for what’s been dubbed “The Great Resignation.” With an average of 3.9 million workers...
January 20, 2022
Telecom CX Is Key To Diminishing Churn
With an average annual churn rate of 27% (in some segments, it rises to well above 50%), the telecom industry has long been faced with ...