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News & Blog

March 27, 2023
Collections, Customer Service, Training & Development

The Power of Positive Leadership: Strategies for Building a Strong and Motivated Team

  • By author-avatar Stephanie O'Neal
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As a leader, we know that our attitude and behavior has a significant impact on our team's performance and success. Positive leadership...

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March 03, 2023
Company News, Philanthropy, Press Release, Uncategorized

Servicing Solutions and The Orangewood Foundation

  • By author-avatar Andrew Coffey
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Servicing Solutions, a leading provider Call Center and loan servicing solutions, has chosen to fundraise for Orangewood Foundation, a ...

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February 15, 2023
Uncategorized

Balancing Personalized CX With Consumer Privacy Concerns

  • By author-avatar Robert Caracciola
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In recent blog posts, we’ve focused quite a bit on the need for brands to focus on creating personalized customer experiences. This sho...

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February 09, 2023
Company News, Customer Service, Uncategorized

Predictive Service: The Key To Happy Customers

  • By author-avatar Andrew Coffey
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As I have pointed out in previous blog posts, customer expectations related to the level and speed of service they receive from brands ...

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January 19, 2023
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Navigating the Choppy Waters of Distressed Borrower Relations: Best Practices for Portfolio Servicers

  • By author-avatar Andrew Coffey
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As a loan servicer and customer care partner to lenders across all asset classes and credit profiles, Servicing Solutions has firsthand...

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January 11, 2023
Uncategorized

How Inflation Affects Customer Experience Expectations

  • By author-avatar Stephanie O'Neal
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2022 will be remembered for inflation rates that soared to as high as 9%, a figure that the United States has not experienced since the...

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December 20, 2022
Collections, Company News, Customer Service, Outsourcing

Should Credit Unions Consider Outsourcing?

  • By author-avatar Cesar Guzman
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A recent Credit Union Times column asks the important question “Is Operational Outsourcing Worth A Second Look?” It’s a good questio...

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December 08, 2022
Customer Service, Outsourcing

How To Address The Rise In Healthcare Consumerism

  • By author-avatar Steve Klopstock
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While today's consumer has higher expectations across all industries, the recent rise within the healthcare sector represents a dramati...

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November 21, 2022
Collections, Compliance, Customer Service, Remarketing

Key Takeaways from The Auto Finance Summit

  • By author-avatar Andrew Coffey
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I recently spent three days at the Auto Finance Summit (AFS), a conference attended by thousands of the industry’s most innovative comp...

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November 02, 2022
Uncategorized

Buy Now Pay Later Growth Presents Challenges

  • By author-avatar Robert Caracciola
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According to research firm Technavio,  the “Buy Now Pay Later” (BNPL) market is expected to grow by  $41.83 billion from 2021 to 2026. ...

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Recent Posts
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    The Power of Positive Leadership: Strategies for Building a Strong and Motivated Team
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    Servicing Solutions and The Orangewood Foundation
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    Balancing Personalized CX With Consumer Privacy Concerns

Giving Back to the Community

We are honored to support local non-profit organizations that help mitigate hunger and food insecurity with compassion for those less fortunate such as Mary’s Kitchen and the North Texas Food Bank.

Mary’s Kitchen is a volunteer organization whose aim is to provide compassionate care for the less fortunate of Orange County, California. All services are conducted in a manner, which preserves dignity. One hundred percent of monetary donations received go directly to maintain the services provided for our guests.

The North Texas Food Bank is committed to a hunger-free, health North Texas and works to close the hunger gap by providing access to nutritious food. Every dollar donated to NTFB provides access to three healthy meals for hungry North Texans, and 94 percent of every dollar goes directly to hunger relief programs.

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Servicing Solutions and its affiliated companies do not perform repossessions in any state, but contract with professional, fully vetted, and properly licensed (in states with licensure requirements) recovery agents.

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