News & Blog

May 11, 2022

Rise In Fintech Lending Creates Opportunity and Risk

By Andrew Coffey

Fintech is undoubtedly one of the fasting growing global industries. Once known as “disruptors”, the companies that make up this vibra...

April 28, 2022

Uncategorized

The Benefits of Returning To the Physical Office

By Louis Ochoa

The debate over whether to have employees return to the office has been one of the most widely discussed business topics of the past fe...

March 07, 2022

Company News, Customer Service, Outsourcing

The Benefits of a Nearshore/Domestic Contact Center Blend

By Cesar Guzman

The demand for nearshore contact center support has grown significantly in recent years, according to organizations such as Forrester R...

February 21, 2022

Collections, Customer Service, Outsourcing, Uncategorized

As Consumer Debt Rises, Have a Collections Action Plan

By Louis Ochoa

According to the Federal Reserve Bank of New York, total U.S. household debt grew by more than $1 trillion to a total of $15.6 trillion...

February 02, 2022

Company News, Training & Development

Why Empathetic Leadership Makes Good Business Sense

By Andrew Coffey

The business climate of 2021 will long be known for what’s been dubbed “The Great Resignation.” With an average of 3.9 million workers...

January 20, 2022

Customer Service, Outsourcing, Technology

Telecom CX Is Key To Diminishing Churn

By Cesar Guzman

With an average annual churn rate of 27% (in some segments, it rises to well above 50%), the telecom industry has long been faced with ...

January 13, 2022

Customer Service, Fintech, Outsourcing, Uncategorized

Financial Services CX: Customer-Centric Strategy is Crucial

By Louis Ochoa

According to a Harvard Business Review survey, 64% of financial services companies consider improving the customer experience to be a T...

January 07, 2022

Customer Service, Outsourcing, Training & Development

Use Teamwork To Develop Leaders

By Andrew Coffey

“Management is about persuading people to do things they do not want to do, while leadership is about inspiring people to do things the...

December 01, 2021

Uncategorized

Evolving From The Feedback Economy To The CX Economy

By Mike Trainor

The Feedback Economy. A common (perhaps even overused) buzzword in today’s business climate, it is often discussed as one of the most c...

October 16, 2021

Uncategorized

Consumer Complaints Are Largely Avoidable

By Robert Caracciola

Complaints to the Consumer Financial Protection Bureau (CFPB) jumped nearly 54% in 2020. And recently revealed data from WebRecon LLC r...

‹1 234 5 ›»

Giving Back to the Community

We are honored to support local non-profit organizations that help mitigate hunger and food insecurity with compassion for those less fortunate such as Mary’s Kitchen and the North Texas Food Bank.

Mary’s Kitchen is a volunteer organization whose aim is to provide compassionate care for the less fortunate of Orange County, California. All services are conducted in a manner, which preserves dignity. One hundred percent of monetary donations received go directly to maintain the services provided for our guests.

The North Texas Food Bank is committed to a hunger-free, health North Texas and works to close the hunger gap by providing access to nutritious food. Every dollar donated to NTFB provides access to three healthy meals for hungry North Texans, and 94 percent of every dollar goes directly to hunger relief programs.

The Power of Positive Leadership: Strategies for Building a Strong and Motivated Team

Servicing Solutions and The Orangewood Foundation

Balancing Personalized CX With Consumer Privacy Concerns

Giving Back to the Community