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News & Blog

May 11, 2022
Uncategorized

Rise In Fintech Lending Creates Opportunity and Risk

  • By author-avatar Andrew Coffey
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Fintech is undoubtedly one of the fasting growing global industries.  Once known as “disruptors”, the companies that make up this vibra...

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April 28, 2022
Uncategorized

The Benefits of Returning To the Physical Office

  • By author-avatar Louis Ochoa
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The debate over whether to have employees return to the office has been one of the most widely discussed business topics of the past fe...

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March 07, 2022
Company News, Customer Service, Outsourcing

The Benefits of a Nearshore/Domestic Contact Center Blend

  • By author-avatar Cesar Guzman
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The demand for nearshore contact center support has grown significantly in recent years, according to organizations such as Forrester R...

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February 21, 2022
Collections, Customer Service, Outsourcing, Uncategorized

As Consumer Debt Rises, Have a Collections Action Plan

  • By author-avatar Louis Ochoa
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According to the Federal Reserve Bank of New York, total U.S. household debt grew by more than $1 trillion to a total of $15.6 trillion...

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February 02, 2022
Company News, Training & Development

Why Empathetic Leadership Makes Good Business Sense 

  • By author-avatar Andrew Coffey
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The business climate of 2021 will long be known for what’s been dubbed “The Great Resignation.”  With an average of 3.9 million workers...

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January 20, 2022
Customer Service, Outsourcing, Technology

Telecom CX Is Key To Diminishing Churn

  • By author-avatar Cesar Guzman
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With an average annual churn rate of 27% (in some segments, it rises to well above 50%), the telecom industry has long been faced with ...

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January 13, 2022
Customer Service, Fintech, Outsourcing, Uncategorized

Financial Services CX: Customer-Centric Strategy is Crucial

  • By author-avatar Louis Ochoa
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According to a Harvard Business Review survey, 64% of financial services companies consider improving the customer experience to be a T...

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January 07, 2022
Customer Service, Outsourcing, Training & Development

Use Teamwork To Develop Leaders

  • By author-avatar Andrew Coffey
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“Management is about persuading people to do things they do not want to do, while leadership is about inspiring people to do things the...

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December 01, 2021
Uncategorized

Evolving From The Feedback Economy To The CX Economy

  • By author-avatar Mike Trainor
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The Feedback Economy. A common (perhaps even overused) buzzword in today’s business climate, it is often discussed as one of the most c...

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October 16, 2021
Uncategorized

Consumer Complaints Are Largely Avoidable

  • By author-avatar Robert Caracciola
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Complaints to the Consumer Financial Protection Bureau (CFPB) jumped nearly 54% in 2020. And recently revealed data from WebRecon LLC r...

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Giving Back to the Community

We are honored to support local non-profit organizations that help mitigate hunger and food insecurity with compassion for those less fortunate such as Mary’s Kitchen and the North Texas Food Bank.

Mary’s Kitchen is a volunteer organization whose aim is to provide compassionate care for the less fortunate of Orange County, California. All services are conducted in a manner, which preserves dignity. One hundred percent of monetary donations received go directly to maintain the services provided for our guests.

The North Texas Food Bank is committed to a hunger-free, health North Texas and works to close the hunger gap by providing access to nutritious food. Every dollar donated to NTFB provides access to three healthy meals for hungry North Texans, and 94 percent of every dollar goes directly to hunger relief programs.

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