Another year, another powerful showing at AFS East 2025, and this year’s conference didn’t disappoint. Held in Nashville, the event brought together key players across the auto finance spectrum: lenders, technology providers, capital partners, and servicers like us at Servicing Solutions.
Across three days of sessions, meetings, and meaningful networking, one thing was clear: the auto finance industry continues to evolve rapidly—and so must the servicing strategies that support it.
Here are a few of our top takeaways:
1. Modern Servicing Demands Flexibility
With economic headwinds and shifting borrower expectations, lenders are rethinking how they service accounts across the credit spectrum. Whether branded, white-labeled, or fully embedded, servicing must now flex to fit the lender’s model—not the other way around. Our discussions at AFS East reinforced the demand for custom-configured, borrower-friendly servicing platforms that deliver compliance and performance without sacrificing the customer experience.
2. Delinquency Management Is Front and Center
Rising delinquency rates were a hot topic, especially in subprime and deep subprime segments. Lenders are seeking smarter collections strategies, more responsive agents, and partners who can strike the balance between recovery and retention. Servicing Solutions’ experience in early-stage collections, loss mitigation, and repossession management resonated with many looking to tighten up operations without escalating complaints or compliance risk.
3. Capital Markets Require Operational Readiness
Whether planning for a securitization or scaling a warehouse facility, investors want servicing infrastructure that is audit-ready and capital market-aligned. We had valuable conversations with fund managers and originators about our role as a backup servicer, and the importance of partnering early to ensure operational continuity and investor confidence.
4. Partnerships Fuel Progress
One of the best parts of AFS East is the people. We connected with familiar faces and new partners alike—from auto lenders and lease providers to technology innovators and recovery experts. The spirit of collaboration was strong, and the appetite for strategic partnerships in servicing and BPO has never been greater.
Let’s Keep the Conversation Going
If we didn’t connect at AFS East—or didn’t get enough time to dig in—we’d love to continue the conversation. Whether you need primary servicing, backup servicing, remarketing support, or a full BPO servicing solution, Servicing Solutions is here to help.
📩 Reach out at sales@servicingsolutions.com
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Servicing Solutions—Your servicing partner from Main Street to Wall Street.