January 19, 2023 Uncategorized Navigating the Choppy Waters of Distressed Borrower Relations: Best Practices for Portfolio Servicers By Andrew Coffey Facebook Twitter Pinterest linkedin Telegram As a loan servicer and customer care partner to lenders across all asset classes and credit profiles, Servicing Solutions has firsthand...Continue reading
November 21, 2022 Collections, Compliance, Customer Service, Remarketing Key Takeaways from The Auto Finance Summit By Andrew Coffey Facebook Twitter Pinterest linkedin Telegram I recently spent three days at the Auto Finance Summit (AFS), a conference attended by thousands of the industry’s most innovative comp...Continue reading
October 03, 2022 Uncategorized Financial Literacy Education: Good For Lender Profitability By Andrew Coffey Facebook Twitter Pinterest linkedin Telegram According to The Financial Brand, financial literacy has traditionally been viewed by banking and lending executives as “little more th...Continue reading
June 14, 2022 Customer Service, Technology Customer Service Is Still Not Human Enough By Andrew Coffey Facebook Twitter Pinterest linkedin Telegram As the race towards automation and efficiency through the use of AI self-service tools continues in customer contact centers, the consu...Continue reading
May 11, 2022 Uncategorized Rise In Fintech Lending Creates Opportunity and Risk By Andrew Coffey Facebook Twitter Pinterest linkedin Telegram Fintech is undoubtedly one of the fasting growing global industries. Once known as “disruptors”, the companies that make up this vibra...Continue reading
February 02, 2022 Company News, Training & Development Why Empathetic Leadership Makes Good Business Sense By Andrew Coffey Facebook Twitter Pinterest linkedin Telegram The business climate of 2021 will long be known for what’s been dubbed “The Great Resignation.” With an average of 3.9 million workers...Continue reading
January 07, 2022 Customer Service, Outsourcing, Training & Development Use Teamwork To Develop Leaders By Andrew Coffey Facebook Twitter Pinterest linkedin Telegram “Management is about persuading people to do things they do not want to do, while leadership is about inspiring people to do things the...Continue reading
December 01, 2021 Uncategorized Evolving From The Feedback Economy To The CX Economy By Andrew Coffey Facebook Twitter Pinterest linkedin Telegram The Feedback Economy. A common (perhaps even overused) buzzword in today’s business climate, it is often discussed as one of the most c...Continue reading
August 31, 2021 Customer Service, Outsourcing, Training & Development Listening Is Key To An Empathy-Driven Approach To Collections By Andrew Coffey Facebook Twitter Pinterest linkedin Telegram Empathy. Understanding. Respect. Concern. Trust. To the average person, these words are rarely associated with the debt collection i...Continue reading
July 26, 2021 Uncategorized Consumers Want Choice, Not Inflexibility, From Contact Centers By Andrew Coffey Facebook Twitter Pinterest linkedin Telegram As self-service technologies and artificial intelligence tools continue to grow in prominence within the customer experience industry, ...Continue reading