October 11, 2022 Customer Service, Outsourcing How To Reverse The Continued Drop in Customer Satisfaction By Corey Brown Facebook Twitter Pinterest linkedin Telegram According to the American Customer Satisfaction Index (ACSI), American consumers are showing continued dissatisfaction with the level o...Continue reading
February 17, 2021 Customer Service, Outsourcing, Training & Development The Growing Importance of the Universal Agent By Corey Brown Facebook Twitter Pinterest linkedin Telegram A colleague and friend recently shared an all too familiar story. Shortly after the onset of COVID-19, he had an urgent need to spea...Continue reading