The Unbanked Paradox: Progress and Pitfalls
The financial landscape in America is evolving, with recent reports trumpeting a record low in the number of unbanked individuals. At f...
November 15, 2024
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November 24, 2023
Follow Us!
Servicing Solutions is expanding its digital footprint! You've known us for our innovative approach to loan servicing and customer care...
November 03, 2023
Continuous Improvement: Applying Kaizen to Analysis in Loan Servicing and Beyond
In the world of managing oneself, people, and processes, one of the most effective methodologies for achieving continuous improvement i...
August 18, 2023
Nuance, Optimism, Uncertainty, and Other Recent Trends in Auto Finance Data
TransUnion recently released its latest Credit Industry Insights Report (CIIR), a quarterly publication that provides details and persp...
March 03, 2023
Servicing Solutions and The Orangewood Foundation
Servicing Solutions, a leading provider Call Center and loan servicing solutions, has chosen to fundraise for Orangewood Foundation, a ...
February 15, 2023
Balancing Personalized CX With Consumer Privacy Concerns
In recent blog posts, we’ve focused quite a bit on the need for brands to focus on creating personalized customer experiences. This sho...
February 09, 2023
Predictive Service: The Key To Happy Customers
As I have pointed out in previous blog posts, customer expectations related to the level and speed of service they receive from brands ...
January 19, 2023
Navigating the Choppy Waters of Distressed Borrower Relations: Best Practices for Portfolio Servicers
As a loan servicer and customer care partner to lenders across all asset classes and credit profiles, Servicing Solutions has firsthand...
January 11, 2023
How Inflation Affects Customer Experience Expectations
2022 will be remembered for inflation rates that soared to as high as 9%, a figure that the United States has not experienced since the...
November 02, 2022
Buy Now Pay Later Growth Presents Challenges
According to research firm Technavio, the “Buy Now Pay Later” (BNPL) market is expected to grow by $41.83 billion from 2021 to 2026. ...