It’s no secret that the use of AI in call centers is a hot topic. In fact, we’ve been at the forefront of this discussion here at Servicing Solutions…we’ve blogged about it and spoken about it at key industry conferences.
I agree with the sentiment of this Cheddar article: AI will never replace all human call center employees, but it is allowing them to become “knowledge workers” who utilize, interpret and analyze the data provided by these new technologies.
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