In the world of loan servicing, success isn’t just about having the right technology or the most efficient processes—it’s about people. The quality of servicing is directly tied to the expertise, knowledge, and leadership of the individuals who interact with borrowers every day. That’s why training and development sit at the core of what we do at Servicing Solutions. And at the heart of our training initiatives is our very own guru, Star Thomas.
I’ve had the privilege of working with Star since 2017, and if there’s one thing I’ve learned, it’s that she is the embodiment of leadership and professional development. As our Vice President of Employee and Leadership Development, Star doesn’t just oversee training—she builds the foundation upon which our teams thrive. With over 25 years of experience spanning credit card servicing at Citibank, unsecured consumer and commercial loans, consumer debt management, mortgage servicing, and merchant cash advance, she brings an unmatched depth of knowledge to the table.
Servicing is a dynamic, highly regulated industry where a small mistake can have significant consequences. That’s why ongoing education isn’t optional—it’s essential. Under Star’s leadership, our training programs don’t just check the compliance box; they equip our team members with the skills and confidence to deliver best-in-class servicing. From new hire training to leadership development, compliance education, and ongoing skill-building workshops, Star ensures that our employees are always growing, adapting, and refining their approach. As Star often says, “Training isn’t just about compliance—it’s about building confidence and expertise that translate into better borrower experiences.”
One of the most impressive aspects of Star’s approach is her ability to bridge the gap between knowledge and execution. She understands that servicing isn’t just about knowing the rules—it’s about applying them effectively to create positive borrower experiences while protecting our clients’ assets. Her ability to integrate quality assurance, compliance, and employee development ensures that every aspect of servicing remains aligned with our commitment to excellence.
Beyond her technical expertise, Star’s passion for mentorship and leadership development sets her apart. She doesn’t just train employees—she cultivates future leaders. Her experience in guiding cross-functional teams, combined with her history starting her own chapter of “Brunch with Babes” a group focused on assisting women entrepreneurs network and leverage each other’s knowledge and skills to lift each other up and co-founding Work Image Network (WIN) to help military veterans transition into the workforce, speaks volumes about her dedication to people. At Servicing Solutions, that dedication translates into a culture where employees are empowered, engaged, and prepared for long-term success. Star believes that “Strong leadership isn’t about telling people what to do—it’s about equipping them with the skills and confidence to take ownership and succeed.”
Ultimately, loan servicing is a people-driven business, and investing in our teams means investing in the success of our clients. With Star leading the charge, we’re not just training employees—we’re building the next generation of servicing professionals who will set new standards for the industry.
If you want to know what excellence in training looks like, you don’t have to look any further than Servicing Solutions. Her leadership is a driving force behind our commitment to quality, and her impact can be felt in every interaction, every account managed, and every client served.