Posts by Louis Ochoa

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August 18, 2022

Consider Your Repossession Strategy as Auto Loan Delinquencies Rise

By Louis Ochoa

With more and more borrowers falling behind on their auto payments, the industry is starting to see a noticeable increase in repossessi...

June 06, 2022

Uncategorized

Subprime Loan Delinquencies on the Rise

By Louis Ochoa

According to Equifax, 11.3% of subprime borrowers’ personal loans and lines of credit were at least 60 days delinquent in March of this...

April 28, 2022

Uncategorized

The Benefits of Returning To the Physical Office

By Louis Ochoa

The debate over whether to have employees return to the office has been one of the most widely discussed business topics of the past fe...

February 21, 2022

Collections, Customer Service, Outsourcing, Uncategorized

As Consumer Debt Rises, Have a Collections Action Plan

By Louis Ochoa

According to the Federal Reserve Bank of New York, total U.S. household debt grew by more than $1 trillion to a total of $15.6 trillion...

January 13, 2022

Customer Service, Fintech, Outsourcing, Uncategorized

Financial Services CX: Customer-Centric Strategy is Crucial

By Louis Ochoa

According to a Harvard Business Review survey, 64% of financial services companies consider improving the customer experience to be a T...

August 24, 2021

Uncategorized

Staffing Leads List of Contact Center Challenges

By Louis Ochoa

According to Contact Center Pipeline, contact centers are facing a whole new set of challenges in 2021. In their survey of more than 25...

May 04, 2021

Uncategorized

CEO Commentary: Subprime Auto Delinquencies On The Rise

By Louis Ochoa

According to the Wall Street Journal, 10.9% of subprime borrowers with outstanding auto loans or leases are more than 60 days past due,...

Giving Back to the Community

In alignment with our ongoing commitment to community and environmental stewardship, Servicing Solutions hosted a meaningful Earth Day event this year at Bolsa Chica State Beach.

On a sunny California morning, employees from our local office teamed up with Surfrider Foundation North Orange County for a beach clean-up event to demonstrate our dedication to making a positive impact on the planet.

Feedback from employees suggests that the beach clean-up was well-received and provided a fulfilling way to give back to the community while fostering a culture of sustainability within the company.

Contact Customer Service: Customer.Service@ServicingSolutions.com | 844.877.6583

Contact Sales: Sales@ServicingSolutions.com

Posts by Louis Ochoa

Servicing Solutions selected as Primary Servicer for Credit Card Portfolio

The Unbanked Paradox: Progress and Pitfalls

ABS East and Money 20/20 Recap

Giving Back to the Community