August 29, 2019 Customer Service, Training & Development, Uncategorized Harvard Business Review: Happy and Engaged Employees Lead to Customer-First Attitude By Servicing Solutions Facebook Twitter Pinterest linkedin Telegram Harvard Business Review has published new research suggesting that if companies truly want to have a customer-first attitude, they need...Continue reading
August 07, 2019 Company News, Customer Service, Fintech, Technology Innovation Is Shaping The Auto Industry By Servicing Solutions Facebook Twitter Pinterest linkedin Telegram I recently took part in a panel discussion at the Automotive Intelligence Summit, a C-level meeting of the minds for executives at comp...Continue reading
June 27, 2019 Customer Service What Does Customer Obsession Mean To Us? By Servicing Solutions Facebook Twitter Pinterest linkedin Telegram Our EVP of Sales & Marketing, Jeff Swisher, recently shared some examples of what real and genuine customer obsession (not just cus...Continue reading
May 21, 2019 Company News, Customer Service Industry Veteran Tannie Williams Joins Servicing Solutions By Servicing Solutions Facebook Twitter Pinterest linkedin Telegram Servicing Solutions is pleased to announce the addition of industry veteran Tannie Williams as Department Manager—Bankruptcy, Consumer ...Continue reading
February 12, 2019 Customer Service Hiring The Right Collections Professionals is a Key to a Portfolio’s Success By Servicing Solutions Facebook Twitter Pinterest linkedin Telegram The overall success of any portfolio depends greatly on efficient processes and having the right people to execute on those processes. ...Continue reading
January 28, 2019 Company News, Customer Service, Technology Servicing Solutions Chooses Interactions Intelligent Virtual Assistant to Enhance the Customer Experience By Servicing Solutions Facebook Twitter Pinterest linkedin Telegram Servicing Solutions today announced that it is partnering with Interactions, LLC, the leading provider of Intelligent Virtual Assistant...Continue reading
August 31, 2018 Customer Service Treat Collections as Part of Customer Service By Servicing Solutions Facebook Twitter Pinterest linkedin Telegram Virtually every loan portfolio—across any asset class or credit spectrum—will have a percentage of customers who fall behind on payment...Continue reading