Outsourcing

May 18, 2023

Collections, Customer Service, Outsourcing

Enhancing Customer Service: Building a Strong Loan Servicing Team

By Andrew Coffey

Creating an exceptional customer experience is the cornerstone of successful loan servicing. To cultivate a strong loan servicing team ...

May 01, 2023

Compliance, Outsourcing

Effective Ways to Handle Loan Servicing Disputes and Complaints: Tips and Strategies

By Robert Caracciola

Are you a loan servicer looking for effective ways to handle loan servicing disputes and complaints? Look no further! The key to mainta...

December 20, 2022

Collections, Company News, Customer Service, Outsourcing

Should Credit Unions Consider Outsourcing?

By Cesar Guzman

A recent Credit Union Times column asks the important question “Is Operational Outsourcing Worth A Second Look?” It’s a good questio...

December 08, 2022

Customer Service, Outsourcing

How To Address The Rise In Healthcare Consumerism

By Steve Klopstock

While today's consumer has higher expectations across all industries, the recent rise within the healthcare sector represents a dramati...

October 11, 2022

Customer Service, Outsourcing

How To Reverse The Continued Drop in Customer Satisfaction

By Corey Brown

According to the American Customer Satisfaction Index (ACSI), American consumers are showing continued dissatisfaction with the level o...

March 07, 2022

Company News, Customer Service, Outsourcing

The Benefits of a Nearshore/Domestic Contact Center Blend

By Cesar Guzman

The demand for nearshore contact center support has grown significantly in recent years, according to organizations such as Forrester R...

February 21, 2022

Collections, Customer Service, Outsourcing, Uncategorized

As Consumer Debt Rises, Have a Collections Action Plan

By Louis Ochoa

According to the Federal Reserve Bank of New York, total U.S. household debt grew by more than $1 trillion to a total of $15.6 trillion...

January 20, 2022

Customer Service, Outsourcing, Technology

Telecom CX Is Key To Diminishing Churn

By Cesar Guzman

With an average annual churn rate of 27% (in some segments, it rises to well above 50%), the telecom industry has long been faced with ...

January 13, 2022

Customer Service, Fintech, Outsourcing, Uncategorized

Financial Services CX: Customer-Centric Strategy is Crucial

By Louis Ochoa

According to a Harvard Business Review survey, 64% of financial services companies consider improving the customer experience to be a T...

January 07, 2022

Customer Service, Outsourcing, Training & Development

Use Teamwork To Develop Leaders

By Andrew Coffey

“Management is about persuading people to do things they do not want to do, while leadership is about inspiring people to do things the...

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From Collections to Connection – Why Negotiating with Empathy Protects Your Bottom Line and Your Brand

Why Outsourced Loan and Account Servicing Is the Key to Customer-Centric Success

Navigating Economic Crosswinds in 2025: What Equipment Finance Providers Should Watch

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