Tag Archives: borrowers

Home » Posts Tagged "borrowers"

July 18, 2024

Collections, Customer Experience, Customer Service, Embedded Servicing, Subprime Auto Loans, Training & Development

Transitioning to Collections: Skills, Mindset, and Metrics

By Andrew Coffey

Welcome back to our " Cultivating Call Center Excellence" series. In this fifth installment, we're focusing on the transition from cust...

March 21, 2024

Loan Servicing

New Borrowing Conditions Call for More Dynamic Solutions in Loan Servicing

By Servicing Solutions

Loan accessibility is shifting at a notable rate, presenting new challenges and considerations for borrowers and lenders alike. Charact...

January 19, 2024

Loan Servicing

Surging Credit Card Debt: Implications for Loan Repayment and Services

By Andrew Coffey

As of this past November, the United States saw a significant surge in consumer debt, with a staggering increase of $23.8 billion. What...

August 11, 2023

Customer Experience, Subprime Auto Loans

Enhancing Ancillary Product Cancellations through Collaboration

By Andrew Coffey

In the dynamic world of auto financing, ancillary products play a pivotal role. These are supplementary offerings such as credit insura...

August 04, 2023

Customer Experience, Subprime Auto Loans

Interview: Andrew Coffey on APR and Credit Health

By Adrian Frattini

To many, August is known as the peak season to purchase a new or used vehicle. Dealerships are clearing out their inventory to make roo...

June 28, 2023

Collections, Customer Experience, Customer Service, Outsourcing

Borrowers (and Lenders) are Gearing Up for the Return of Student Loan Repayments

By Adrian Frattini

Earlier this month, President Biden authorized a bill that suspended the US government's debt ceiling until 2025 to avoid the country's...

May 25, 2023

Customer Experience, Customer Service, Subprime Auto Loans

Upgrade Your Customer Journey: Strategies for Servicing Subprime Auto Loans

By Andrew Coffey

Subprime Auto Loans pose a higher risk of default, making it critical for lenders to leverage effective loan servicing strategies. In t...

Giving Back to the Community

In alignment with our ongoing commitment to community and environmental stewardship, Servicing Solutions hosted a meaningful Earth Day event this year at Bolsa Chica State Beach.

On a sunny California morning, employees from our local office teamed up with Surfrider Foundation North Orange County for a beach clean-up event to demonstrate our dedication to making a positive impact on the planet.

Feedback from employees suggests that the beach clean-up was well-received and provided a fulfilling way to give back to the community while fostering a culture of sustainability within the company.

Contact Customer Service: Customer.Service@ServicingSolutions.com | 844.877.6583

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Tag Archives: borrowers

Servicing Solutions selected as Primary Servicer for Credit Card Portfolio

The Unbanked Paradox: Progress and Pitfalls

ABS East and Money 20/20 Recap

Giving Back to the Community