Under New Management
At Servicing Solutions, we are thrilled to announce the appointment of our new CEO, Del Meeks, as we begin an exciting new chapter in o...
April 05, 2023
News & Blog
March 27, 2023
The Power of Positive Leadership: Strategies for Building a Strong and Motivated Team
As a leader, we know that our attitude and behavior has a significant impact on our team's performance and success. Positive leadership...
December 20, 2022
Should Credit Unions Consider Outsourcing?
A recent Credit Union Times column asks the important question “Is Operational Outsourcing Worth A Second Look?”
It’s a good questio...
December 08, 2022
How To Address The Rise In Healthcare Consumerism
While today's consumer has higher expectations across all industries, the recent rise within the healthcare sector represents a dramati...
November 21, 2022
Key Takeaways from The Auto Finance Summit
I recently spent three days at the Auto Finance Summit (AFS), a conference attended by thousands of the industry’s most innovative comp...
October 11, 2022
How To Reverse The Continued Drop in Customer Satisfaction
According to the American Customer Satisfaction Index (ACSI), American consumers are showing continued dissatisfaction with the level o...
June 14, 2022
Customer Service Is Still Not Human Enough
As the race towards automation and efficiency through the use of AI self-service tools continues in customer contact centers, the consu...
March 07, 2022
The Benefits of a Nearshore/Domestic Contact Center Blend
The demand for nearshore contact center support has grown significantly in recent years, according to organizations such as Forrester R...
February 02, 2022
Why Empathetic Leadership Makes Good Business Sense
The business climate of 2021 will long be known for what’s been dubbed “The Great Resignation.” With an average of 3.9 million workers...
January 20, 2022
Telecom CX Is Key To Diminishing Churn
With an average annual churn rate of 27% (in some segments, it rises to well above 50%), the telecom industry has long been faced with ...