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Posts by Andrew Coffey

Home » Articles Posted by Andrew Coffey (Page 7)
September 22, 2023
Loan Servicing

Navigating the Future of Loan Servicing in 2023 and Beyond

  • By author-avatar Andrew Coffey
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The loan servicing industry is continuously changing, driven by technological advancements, shifting market dynamics, and changing cons...

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September 08, 2023
Backup Loan Servicing

Selecting the Right Backup Loan Servicing Partner

  • By author-avatar Andrew Coffey
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Amid the ever-shifting terrain of lending, one certainty persists: the unexpected can strike without warning. Whether prompted by unfor...

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August 11, 2023
Customer Experience, Subprime Auto Loans

Enhancing Ancillary Product Cancellations through Collaboration

  • By author-avatar Andrew Coffey
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In the dynamic world of auto financing, ancillary products play a pivotal role. These are supplementary offerings such as credit insura...

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June 09, 2023
Collections, Compliance, Outsourcing

Compliance: Mitigating Risk and Safeguarding Reputation in Loan Servicing

  • By author-avatar Andrew Coffey
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Staying compliant with laws and regulations as they evolve is critical to managing loan servicing operations for financial institutions...

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June 02, 2023
Collections, Compliance, Customer Experience, Customer Service, Outsourcing, Technology

Loan Servicing: Partnering with Experts

  • By author-avatar Andrew Coffey
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An efficient and effective collections process is crucial for businesses to maintain a healthy cash flow and minimize financial risk. M...

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Photo by Matthew Henry
May 25, 2023
Customer Experience, Customer Service, Subprime Auto Loans

Upgrade Your Customer Journey: Strategies for Servicing Subprime Auto Loans

  • By author-avatar Andrew Coffey
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Subprime Auto Loans pose a higher risk of default, making it critical for lenders to leverage effective loan servicing strategies. In t...

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May 18, 2023
Collections, Customer Service, Outsourcing

Enhancing Customer Service: Building a Strong Loan Servicing Team

  • By author-avatar Andrew Coffey
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Creating an exceptional customer experience is the cornerstone of successful loan servicing. To cultivate a strong loan servicing team ...

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March 03, 2023
Company News, Philanthropy, Press Release, Uncategorized

Servicing Solutions and The Orangewood Foundation

  • By author-avatar Andrew Coffey
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Servicing Solutions, a leading provider Call Center and loan servicing solutions, has chosen to fundraise for Orangewood Foundation, a ...

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February 09, 2023
Company News, Customer Service, Uncategorized

Predictive Service: The Key To Happy Customers

  • By author-avatar Andrew Coffey
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As I have pointed out in previous blog posts, customer expectations related to the level and speed of service they receive from brands ...

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January 19, 2023
Uncategorized

Navigating the Choppy Waters of Distressed Borrower Relations: Best Practices for Portfolio Servicers

  • By author-avatar Andrew Coffey
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As a loan servicer and customer care partner to lenders across all asset classes and credit profiles, Servicing Solutions has firsthand...

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Giving Back to the Community

In alignment with our ongoing commitment to community and environmental stewardship, Servicing Solutions hosted a meaningful Earth Day event this year at Bolsa Chica State Beach.

On a sunny California morning, employees from our local office teamed up with Surfrider Foundation North Orange County for a beach clean-up event to demonstrate our dedication to making a positive impact on the planet.

Feedback from employees suggests that the beach clean-up was well-received and provided a fulfilling way to give back to the community while fostering a culture of sustainability within the company.

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