March 27, 2023 Collections, Customer Service, Training & Development The Power of Positive Leadership: Strategies for Building a Strong and Motivated Team By Stephanie O'Neal Facebook Twitter Pinterest linkedin Telegram As a leader, we know that our attitude and behavior has a significant impact on our team's performance and success. Positive leadership...Continue reading
December 20, 2022 Collections, Company News, Customer Service, Outsourcing Should Credit Unions Consider Outsourcing? By Cesar Guzman Facebook Twitter Pinterest linkedin Telegram A recent Credit Union Times column asks the important question “Is Operational Outsourcing Worth A Second Look?” It’s a good questio...Continue reading
November 21, 2022 Collections, Compliance, Customer Service, Remarketing Key Takeaways from The Auto Finance Summit By Andrew Coffey Facebook Twitter Pinterest linkedin Telegram I recently spent three days at the Auto Finance Summit (AFS), a conference attended by thousands of the industry’s most innovative comp...Continue reading
February 21, 2022 Collections, Customer Service, Outsourcing, Uncategorized As Consumer Debt Rises, Have a Collections Action Plan By Louis Ochoa Facebook Twitter Pinterest linkedin Telegram According to the Federal Reserve Bank of New York, total U.S. household debt grew by more than $1 trillion to a total of $15.6 trillion...Continue reading