Outsourcing

The market for outsourced servicing options for first and third-party servicing has matured greatly over the past 20 years. Outsourcing initiatives in the early 1990’s morphed into globalization initiatives in the late 90’s, ultimately resulting in meaningful investments in longer-term strategy. Certainly, the market has evolved to the point where consumer-facing business need to have an outsourcing strategy… specifically one that addresses call center operations.

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