News & Blog

January 11, 2023

How Inflation Affects Customer Experience Expectations

By Stephanie O'Neal

2022 will be remembered for inflation rates that soared to as high as 9%, a figure that the United States has not experienced since the...

December 20, 2022

Collections, Company News, Customer Service, Outsourcing

Should Credit Unions Consider Outsourcing?

By Cesar Guzman

A recent Credit Union Times column asks the important question “Is Operational Outsourcing Worth A Second Look?” It’s a good questio...

December 08, 2022

Customer Service, Outsourcing

How To Address The Rise In Healthcare Consumerism

By Steve Klopstock

While today's consumer has higher expectations across all industries, the recent rise within the healthcare sector represents a dramati...

November 21, 2022

Collections, Compliance, Customer Service, Remarketing

Key Takeaways from The Auto Finance Summit

By Andrew Coffey

I recently spent three days at the Auto Finance Summit (AFS), a conference attended by thousands of the industry’s most innovative comp...

November 02, 2022

Uncategorized

Buy Now Pay Later Growth Presents Challenges

By Robert Caracciola

According to research firm Technavio, the “Buy Now Pay Later” (BNPL) market is expected to grow by $41.83 billion from 2021 to 2026. ...

October 11, 2022

Customer Service, Outsourcing

How To Reverse The Continued Drop in Customer Satisfaction

By Corey Brown

According to the American Customer Satisfaction Index (ACSI), American consumers are showing continued dissatisfaction with the level o...

October 03, 2022

Uncategorized

Financial Literacy Education: Good For Lender Profitability

By Andrew Coffey

According to The Financial Brand, financial literacy has traditionally been viewed by banking and lending executives as “little more th...

September 22, 2022

Uncategorized

Reduce Telecom Churn By Focusing On The Customer Experience

By Cesar Guzman

The telecom industry has long faced the critical challenge of retaining customers with an average churn rate of 27% (in some segments, ...

August 18, 2022

Uncategorized

Consider Your Repossession Strategy as Auto Loan Delinquencies Rise

By Louis Ochoa

With more and more borrowers falling behind on their auto payments, the industry is starting to see a noticeable increase in repossessi...

August 10, 2022

Uncategorized

CX Ratings Dip at Record Levels: How Can Your Brand Reverse That Trend?

By John J. Cruz

According to Forrester's US 2022 Customer Experience Index rankings, customer satisfaction ratings fell for 19% of brands in 2022, rep...

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Outsourced Auto Loan Servicing: A Scalable, Compliance-Driven Strategy for Lenders Overview

Servicing Solutions Welcomes Sean Bennett as Chief Operating Officer

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