June 01, 2020 Company News, Compliance, Remarketing Experian Dashboard: Many Americans Still Planning Auto Purchase By Servicing Solutions Facebook Twitter Pinterest linkedin Telegram Experian has created a dashboard to track consumer sentiment during COVID-19. A review of the data shows that 20 percent of Americans a...Continue reading
May 20, 2020 Company News, Customer Service How we are supporting our customers during COVID-19 By Servicing Solutions Facebook Twitter Pinterest linkedin Telegram Andrew Coffey, our Vice President of Client Relations, discusses how we are helping our customers during these challenging times. Continue reading
April 15, 2020 Customer Service, Training & Development Managing a Suddenly Remote Workforce By Servicing Solutions Facebook Twitter Pinterest linkedin Telegram Like many businesses, Servicing Solutions became a remote workforce virtually overnight as a result of COVID-19. Thankfully, as a co...Continue reading
April 09, 2020 Technology, Training & Development, Uncategorized Converting Face-to-Face Training to Virtual Training On the Fly By Kristin Andreasen Facebook Twitter Pinterest linkedin Telegram Over the course of my career, I’ve been an advocate for ongoing employee development. In other words, I’ve always believed that traini...Continue reading
March 23, 2020 Company News What Stay At Home Orders Mean For Call Centers By Servicing Solutions Facebook Twitter Pinterest linkedin Telegram Many states, including California, New York and Pennsylvania, have issued “Stay At Home” orders due to COVID-19, and this is something ...Continue reading
March 16, 2020 Company News, Compliance, Customer Service What Robert Herjavec Learned From Being A Debt Collector By Servicing Solutions Facebook Twitter Pinterest linkedin Telegram Robert Herjavec, of Shark Tank fame, recently published a blog post titled: "The Basics of Business: What I Learned as a Debt Collector...Continue reading
February 05, 2020 Remarketing, Technology Consider your Remarketing Strategy in Light of Used Vehicle Market Fatigue By Servicing Solutions Facebook Twitter Pinterest linkedin Telegram In a recent video commentary, KAR Global’s Chief Economist Tom Kontos reported that after seven months of consecutive average wholesale...Continue reading
January 22, 2020 Compliance, Customer Service Why You Should Be Using Service Level Agreements By Servicing Solutions Facebook Twitter Pinterest linkedin Telegram Over the past 10 years, compliance has become an even more important consideration for companies in the auto finance industry. One of ...Continue reading
January 09, 2020 Company News, Customer Service 2020 – A Clear Picture or Cloudy Forecast? By Servicing Solutions Facebook Twitter Pinterest linkedin Telegram During my thirty year tenure in sales, sales management and leadership with organizations like Xerox, MCI and Fox/Paramount, I have see...Continue reading
December 09, 2019 Company News ABS Slowdown Expected As Year-End Approaches By Servicing Solutions Facebook Twitter Pinterest linkedin Telegram “As ABS volume has increased year over year, Auto Finance News is reporting a slow down to come as year-end approaches. Now is the time...Continue reading